Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. Ro reaches millions of patients through our website and mobile apps. Each click, chat, and prescription produces protected health data. As Senior Privacy Program Manager, you’ll partner with product, data, engineering, and legal leaders to bake privacy into every policy, procedure, process and launch, earning patient trust at consumer scale while fueling Ro’s next phase of growth.
This is a high‑impact individual‑contributor role with a clear runway to build and lead a team as the company expands.
What You’ll Do:
- Turn Ro’s privacy strategy into day‑to‑day reality across product, engineering, marketing, and care operations.
- Lead cross‑functional projects such as DPIAs, consent architecture, retention policy, marketing‑tech audits; delivering on time and within scope.
- Roll up your sleeves: own the privacy inbox, triage DSAR requests and coordinate incident response.
- Elevate program maturity through automation: Design and improve our privacy compliance program with a focus on automation, efficiency, and long-term scalability.
- Monitor the regulatory horizon; translate new rules into patient‑centric policy and practical tooling before they hit production.
- Lead privacy education at Ro. Create a culture of continuous learning through information sharing and formal training.
- Define, track, and socialize metrics that prove risk reduction and business enablement.
What You’ll Bring to the Team:
- 5+ years supporting privacy for consumer‑facing digital products with ≥500 k active users.
- 10+ years total experience in privacy, data protection, or compliance across regulated industries.
- Proven record embedding privacy‑by‑design into CI/CD pipelines and marketing/analytics stacks.
- Deep command of HIPAA, CCPA, NIST, HITRUST, and U.S. state privacy laws.
- Fluency with privacy automation platforms (e.g., Transcend, OneTrust) and data analytics/AI to detect, report, and remediate risk.
- Executive‑ready communication: able to distill complex trade‑offs into clear, business‑aligned recommendations.
- Certifications such as CIPP/US, CIPM, CISSP, or equivalent.
Bonus points
- Thought‑leadership in privacy or security communities (speaking, writing, standards participation).
- Demonstrated success turning anonymized patient‑behavior data into compliant insights that drive product innovation.
- Experience fostering high‑trust, privacy‑centric cultures.
We’ve Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth stipends
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $170,000 - $201,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays.
For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.See our California Privacy Policy here.Apply for this job
