Position Summary:
Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within the community by thorough knowledge of CC&Rs and Design Guidelines. Provides both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.
Position Responsibilities:
- Ensures compliance of the association’s governing documents in order to preserve, maintain and enhance the value of the community.
- Provides direct support to Community Manager in order to meet community standards.
- Performs routine physical inspections of the property to ensure compliance.
- Records and tracks compliance information through company database.
- Develops and utilizes in-house tracking system to ensure timely implementation of compliance.
- Maintains detailed records of compliance through investigations and follow up of issues.
- Investigates complaints/accusations brought against second parties by homeowners and makes determinations based on findings.
- Researches issues of non-compliance and prepares documentation for Committee/Board review.
- Coordinates documentation on appeals for committee/board review.
- Responds to homeowner concerns regarding violation notices and/or architectural response letters.
- Prepares all Courtesy Notices, fine notices and documentation on all related compliance issues.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Ability to resolve conflict and deal with difficult customers.
- Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
- Excellent customer service skills.
- Advanced communication skills both verbally and written.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.
Physical Demands & Work Environment:
- Position involves sitting, standing, driving and movement throughout the day.
- Utilizing a computer in an office setting.
- Utilizing a personal vehicle to perform routine physical inspections of the Community.
- Hours will include two nights a month, days and hours negotiable.
