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Customer Service Representative (Contractor)

Lakeland IndustriesHuntsville, Alabama, United StatesOnsite

CUSTOMER SERVICE REPRESENTATIVE


Title: Customer Service Representative Location: Huntsville, AL (4 Days in Office, 1 Remote)Reports To: Customer Service Manager

Company & Position Overview


At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it.

POSITION TYPE: 


Existing

POSITION PURPOSE: 


Operate as the liaison between the customer, the Sales Team, and production/manufacturing.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES: 


  • Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.
  • Correctly and timely entry of orders into Lakeland’s ERP (Sage) system.
  • Be knowledgeable of technical/performance aspects of Lakeland & competitors’ products and able to cross products.
  • Maintain paperless filing system as needed
  • Enter RGA requests into the computer system.
  • Perform various administrative duties or functions as needed.
  • Take initiative and complete tasks timely
  • Support and uphold the three pillars: Respect, Communication, and Accountability
  • Be proficient in the use of Lakeland’s CRM (Salesforce) system.
  • Must be reliable and punctual.

  • REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 


    Requirements: 


    Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask.

    Preferences: 


    Customer service experience in a manufacturing environment

    MINIMUM EDUCATION/EXPERIENCE: 


    Education:    


    High School Diploma or GED equivalent         

    Experience:


     NA

    PREFERRED EDUCATION/EXPERIENCE: 


    Education:    


    Bachelor's degree from an accredited college or university

    Experience: 


    Customer service experience in a manufacturing environment

    REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: 


    NA

    FINANCIAL RESPONSIBILITIES



    Budget


    None to $20,000 

    Revenue:


      None to $20,000

    Overall:


    None

    WORKING CONDITIONS / EQUIPMENT


    :  Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment

    Life at Lakeland Industries

    Lakeland is reaching out to world markets with its broadening array of protective products, and producing them at international sites as well as domestic ones. We became slightly Canadian with the establishment of Lakeland Protective Wear Inc. in Burlington, Ontario. A year later we opened a new factory in Celaya Mexico, a move that augmented our manufacturing network and tripled our production capacity. Recently, we entered China, again increasing our production while lowering costs. Among leading companies designing and manufacturing protective garments for industry, municipalities, and the burgeoning healthcare field, Lakeland Industries' products have established and maintained their global reputation for overall quality. Indeed, our products have long been recognized as the field's gold standard for quality - that essential, expected and deserved constituent of any protective wear
    Thrive Here & What We Value1. Fun Team and Culture2. Comprehensive Benefits Package3. Competitive Pay Plans4. Day One Eligibility for Medical, Prescription Drug, Dental & Vision Insurance5. 401(k) Retirement Plan with Company Match6. Short-Term and Long-Term Disability Insurance Available7. Paid Vacation, Holidays, and Personal Time8. Lakeland Fire + Safety's mission to protect workers, first responders, and communities9. Technologically advanced protective clothing for hazardous material handling in various industries10. Global reputation for overall quality as the field's gold standard
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