Head of Customer Success
Full-timeSan Francisco Bay Area
About Motorq
Motorq is the leading connected car data and analytics software platform, revolutionizing insights from vehicle data for various industries. With a focus on automotive OEM-connected car data, Motorq processes over 1 million trip miles and 150 million data points per day. Our vision is to be the globally recognized industry standard for connected car data and insights by enterprise customers and automotive OEMs. We currently provide actionable insights to enable enterprise-scale fleets and dealers to solve challenging problems at scale: optimizing utilization, enhancing driver safety, and enabling improved uptime.
Motorq is actively expanding into additional geographies and use cases.Motorq is headquartered in the San Francisco Bay Area, with offices in Seattle, Bangalore, and Chennai. Motorq is in a strong strategic and financial position, with a $40M+ Series B venture round, rapid revenue growth, deep partnerships with leading automotive manufacturers, and participation in the exclusive Stanford StartX community.
The Role
Motorq is seeking a Head of Customer Success to lead a global team in delivering exceptional customer experiences across onboarding, support, and product engagement. The role focuses on improving key success metrics and driving business outcomes through Motorq’s connected car data and insights products, while supporting growth into new use cases and geographies. Ideal candidates will bring over five years of enterprise SaaS leadership, technical product expertise, and a passion for customer-centric innovation in fast-paced environments.
Outcomes
- Deliver exceptional customer experiences across product engagement, incident response, onboarding, implementation, configuration, partnership operations, and support
- Improve key customer success metrics (NPS, CSAT, support response/resolution, product adoption, volume growth/retention, CS efficiency)
- Maximize customer business outcomes using Motorq’s products (insights, APIs, streams, data lakes, applications)
- Drive Motorq growth through onboarding/integration of new customers, scaling of existing customers, and supporting new geography and use case expansion
- Foster a culture of excellence, accountability, respect, and growth
Ownership Areas
- Grow, lead, and mentor a global team of Technical Customer Success Managers (TCSMs) and Customer Support & Operations members
- Define, track, and manage team performance to meet/exceed Customer Success OKRs
- Develop and improve customer success strategy with Motorq revenue leadership
- Drive cross-functional initiatives to achieve enhanced results
- Collaborate with the Product team to translate customer feedback into features and actionable insights
Qualifications
- 5+ years of leadership in Enterprise SaaS Customer Success/Solutions teams, delivering quantitative and qualitative outcomes in a global context
- Experience in customer success, support, operations, technical account management, and solutions consulting
- Experience in fast-moving, iterative environments (Series C or earlier)
- Engaging effectively across customer personas and forums
- Deploying customer success best practices, processes, and technologies (including AI) to improve CS OKRs
- Managing hybrid and remote teams, including overseas
- Working with technical products for Software Developers, Data Scientists, Product Managers
- Understanding key technologies (APIs, streaming data, data lakes, big data insights)
Character
- Passionate about delivering a world-class customer experience and continuously raising the bar
- Ownership-oriented, organized, customer-focused, problem-focused, collaborative, motivated by a fast-paced environment
- Interest in automotive, mobility, or vehicle insights is a bonus
Logistics
- Full-time role based in San Francisco Bay Area
- Hybrid working arrangement (2-3 days/week in office)
- Travel (~5 business days/month, including 2-4 weeks/year in India)
Application Instructions
- To apply, email Vivek Malipatil at vivek@motorq.com
Compensation:USD 180000-210000
