ApplyDescription
We Are ICS - Your Provider in Innovation, Collaboration, and Solutions!
ICS is a trusted and leading provider of Professional Support Services, Information Technology, Logistics and Warehouse Support, Records Management, Laboratory Support, Instructional Design, Training Support, and much more! We tailor our services to meet the specific needs of our Civilian, Defense, and Private-Industry clients. Our processes are catered to guarantee our customers the confidence that we are continually measuring and improving upon the support we provide and are committed to the highest level of customer satisfaction.
Job Title:
Operations Liaison Specialist
Department:
Operations
Reports To:
Alternate Contract Manager
FLSA Status:
Exempt
SUMMARY: This position coordinates, schedules and oversees Liaison support for Mobilization Operations and Deployment Operations Centers within the Directorate of Plans, Training, Mobilization and Security (DPTMS).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities listed in a satisfactory manner: • Collect accurate information and provide current status of mobilizing/demobilizing individuals/elements/units. • Ensure the reception and briefing of unit personnel after arrival • Ensure every individual Soldier has a copy of the MFGI mobilizing/demobilizing in-processing checklists and provide coordinating instructions for the following processing day. • Ensure Liaisons meet units/individuals/elements thirty minutes prior to scheduled processing at various agencies. • Facilitate briefings for units on the process of each station they will process and ensure completion of all assigned prescribed unit processing activities. • Ensure schedule changes are coordinated with the appropriate agency and conduct daily update briefing with unit leadership to review processing completion, upcoming requirements • Ensure daily updates to appropriate rosters upon completion of the unit/individual/element unit processing activities • Facilitate the resolution of all issues during the unit/individual/element processing; report unresolved issues to the supervisor. • Ensure information collection on all significant actions, issues and events that may delay mobilizing/demobilizing individuals/elements/unit’s effort to accomplish their processing schedule and/or to meet validation requirements. • Track and monitor all individual/element/units processing and confirm all required Fort Bragg mobilization/demobilization processing has occurred. • Receive, welcome, and track completion status of individuals and elements/units throughout GSO processing. • Identify and report to the supervisor on those Soldiers with processing issues • Prepare spreadsheets, matrices, tables, and other documentation to be utilized for status tracking and reporting • Review and ensure submission of unit Closure Reports within 48 hours of unit departure MFGI. • Ensure Liaisons maintain system access for Deployment Operations Center systems. • Integrate Liaisons into DPTMS Plans and Operations Division training and planning for Deployment Operations Centers • Ensure Liaisons are prepared to brief Deployment Operations Center stakeholders on the status of SRP operations, like the following: manning strength, processing data and deployability statistics.
SUPERVISORY RESPONSIBILITIES:
Yes
Requirements
QUALIFICATIONS:
The requirements identified below are representative of the knowledge, skills and/or abilities required to satisfactorily meet the expectations of this job: • Must be able to obtain and maintain a SECRET security clearance • Must obtain and maintain the appropriate Secret Internet Protocol Router Network account(s) • Must be able to operate a Personal Computer (PC) with a functional knowledge of Microsoft Office Applications (primarily Microsoft Word, Excel, Outlook, Power Point and Windows graphical user interface) and Data/web based systems required for task area performing work. • Must be able to operate a motor vehicle. • Must have a working knowledge of Army rank structure and military unit relationships (e.g., Company, Battalion, Brigade, Division, etc). • Must be able to work under stressful conditions and be physically able to demonstrate the required tasks to standard. • Possess knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. • Identify complex problems and reviewing related information to develop and evaluate options and implement solutions. • Consider the relative costs and benefits of potential actions to choose the most appropriate one. • Must be able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Must be able to apply general rules to specific problems to produce answers that make sense. • Must be able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
EDUCATION and/or EXPERIENCE:
At a minimum, possess a High School Diploma or GED Equivalent. Preferred minimum 15 years of military experience. Preferred three years experience working in military operations centers. An equivalent combination of education and experience as identified above.
LANGUAGE SKILLS:
Must be able to speak, read, write, and understand English. Ability to read, comprehend and explain instructions, letters, memos, emails and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to senior management, contracting officials, clients and other employees in the organization.
REASONING ABILITY:
Ability to organize work, define and solve problems, establish and manage priorities, collect data, establish facts and draw valid conclusions based on facts. Participates in prioritization of work and decision-making on allocation of resources. The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a valid U.S. state driver’s license, applicable for the type and class of vehicle being operated.
PHYSICAL DEMANDS:
Must be physically capable of performing assigned tasks. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties and functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Duties are primarily performed in an office environment; however, travel to off-site projects may involve work outdoors; in warehouses; supply points; motor pools; maintenance facilities; etc. for short periods of time.
