The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.
Duties/Responsibilities:
- Coordinates and oversees all member requests, ensuring quality service is provided.
- Greets and welcomes guests, conducts tours, and books reservations as needed.
- Works to resolve issues or problems that guests may experience.
- Handles special requests and accommodations.
- Inspects facilities to ensure compliance with applicable standards and regulations.
- Ensures maintenance issues are addressed in a timely manner.
- Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.
- Coordinates services with outside suppliers, vendors and event planners.
- Assists in member billing and accounts
- Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.
- Assists in ideation, planning and execution of member events and programming based on member interests and feedback
- Performs other related duties as assigned.
- Recruits, interviews, hires, and trains new staff for the concierge team.
- Oversees the daily operations and staffing of the concierge team.
- Handles discipline and termination of employees in accordance with club policy.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Extensive knowledge of hospitality industry.
- Proficient with Microsoft Office Suite or related software.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
