If you got into healthcare to make a difference, you’re in the right place
. We’re looking for a values-driven, mission-focused, dynamic
Associate Manager, Patient Support Services
who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!
What’s Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed groupof optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stageof life, and we’re ready to take action. We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families.
Our Core Values
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.
We’re fed up.
Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.
We’re changemakers.
We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.
We’re in a hurry.
The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes.
We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others.
Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We’re looking to find other changemakers who are ready to join our movement.
The Role:
The Associate Manager, Patient Support Services leads and supports the daily operations of the Patient Support team that provides vital clinical and administrative support across Rippl’s dementia care programs. This role focuses on frontline people management, shift coordination, and ensuring day-to-day processes like appointment prep, consent tracking, and retention outreach are completed on time and with quality.
Essential Functions:
Front Line Supervision & Support
- Directly supervise and support the Patient Support team ensuring timely completion of intake and follow-up tasks.
- Monitor task queues, Slack channels, and inboxes to resolve blockers and maintain patient support continuity.
- Deliver regular check-ins and support basic coaching conversations with team members.
- Assist with onboarding and training new team members.
Workflow Execution & Daily Operations
- Ensure smooth execution of patient onboarding, consent/MPOA tracking, appointment preparation, and follow-up processes.
- Monitor workflow adherence and timeliness, identifying bottlenecks or quality issues.
- Support management of EHR documentation and compliance with HIPAA regulations.
Tactical Execution & Escalation
- Review team performance metrics and operational data; escalate concerns and propose improvements.
- Help assign task priorities and coverage during absences or busy periods.
- Maintain awareness of patient panels and handoff workflows between Patient Support and clinical team members.
- Ensure documentation standards are met across Athena, Salesforce, and internal tools.
Peer Coordination & Support
- Collaborate closely with Patient Engagement Specialists, Care Navigators, LCSWs, and Nurse Practitioners to support clinical workflows and patient care continuity.
- Participate in operational meetings and help communicate priorities and changes to the team.
Change Implementation & Feedback
- Assist in the implementation of new tools, processes, and protocols.
- Help communicate SOP changes, shifts in patient flow, or new pilots to the team.
- Gather feedback from the team and share insights with leadership to support ongoing optimization.
Qualifications:
- Bachelor’s degree in Healthcare, Health Administration, Business, or a related field required, or equivalent professional experience.
- 3–5 years of experience in clinical administrative support or healthcare operations, preferably in geriatrics, dementia, or chronic care.
- 1+ year in a lead, supervisory, or senior specialist role with responsibility for guiding/mentoring others (highly preferred).
- Reliable high-speed internet connection required to support telehealth operations and virtual collaboration while prioritizing PHI.
- Strong proficiency with EHR systems (Athena preferred), Salesforce, G-Suite, and telehealth tools.
- Knowledge of HIPAA and clinical compliance standards.
- Excellent communication skills and ability to work collaboratively in a remote, fast-paced environment.
- Passion for dementia care and supporting caregivers through thoughtful coordination.
