If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic
IT Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!
What’s Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. We’re reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families.
Our Core Values
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.
We’re fed up.
Today’s dementia care isn’t working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we’re doing it.
We’re changemakers.
We’re pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we’re proving it works.
We’re in a hurry.
The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes.
We don’t let barriers stop us. When faced with a challenge, we figure it out—together. We’re problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others.
Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We’re looking to find other changemakers who are ready to join our movement.
The Role:
Rippl is seeking an IT Specialist to help build, support, and secure our internal technology systems in a fully remote, fast-paced healthcare environment. In this role, you’ll help implement and enforce compliance and security policies that align with HIPAA and HITRUST standards. If you’re excited to help shape a secure, seamless technology experience for a company making a difference in healthcare, we’d love to hear from you.
Essential Functions:
- Provide day-to-day support for Windows and macOS laptops, ensuring compliance with security baselines, MDM policies, and HIPAA standards.
- Respond to IT support tickets related to hardware, software, account access, MFA, and network issues.
- Execute user onboarding and offboarding tasks, including account provisioning/deprovisioning in Google Workspace and SaaS platforms, as well as administer identity and access management (IAM) systems.
- Troubleshoot VPN, remote access tools, and video conferencing systems (e.g., Zoom).
- Manage and maintain endpoint security and mobile device management using tools like Jamf.
- Document standard operating procedures, support workflows, and known issues in internal knowledge bases.
- Track and maintain IT asset inventory, tracking device lifecycle (provisioning to decommissioning), and support hardware procurement and logistics.
- Ensure devices and applications meet internal policies and external regulatory standards (HIPAA, HITRUST).
- Collaborate with IT and security stakeholders to streamline support processes and improve the end-user experience.
- Support software updates, security patching, and vulnerability remediation on user endpoints.
Required Qualifications:
- Located in Eastern or Central U.S. time zones, with availability from 7:00 AM–4:00 PM EST, Monday–Friday
- 2–4 years of experience in IT support or service desk roles
- Hands-on experience troubleshooting Windows 11 and macOS systems
- Proficient with Google Workspace and Slack
- Comfortable supporting distributed teams in fully remote environments
- Familiarity with endpoint management tools (e.g., Jamf Pro or similar endpoint management tools)
- Strong written and verbal communication skills, particularly in ticket-based workflows
- Proven problem-solving and analytical thinking skills
- Self-starter with the ability to manage time and prioritize tasks effectively
- Working knowledge of hardware and software ecosystems from Google, Apple, and Microsoft
Preferred Qualifications:
- Experience in healthcare or digital health.
- Familiarity with HIPAA compliance.
What’s in it for you
- Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
- Fast growth company with opportunities to take on more responsibility or develop into new roles
- Flexible work environment and the opportunity to work from home
- Competitive compensation
- 401(k) plan with a company contribution
- Equity in the form of stock options
- Medical, Dental and Vision coverage for you and your family
- Life insurance and Disability
- Remote Work stipend
- Generous Paid Time Off
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.Role: $26 - $34/hour depending on experience Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation.
We are going to make some very big waves starting with a small Rippl - come join us!
