The IT Support Engineer plays a key role in ensuring the smooth operation of the organization’s technology environment. This position is responsible for delivering high-quality technical support, maintaining computer systems and networks, and assisting end-users with hardware, software, and connectivity issues. Reporting directly to the Director of IT Infrastructure, the IT Support Engineer will combine strong technical expertise with excellent problem-solving and communication skills to keep systems secure, reliable, and efficient.
QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- 2+ years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of computer systems, networks, hardware, and software.
- Skilled in diagnosing and resolving technical issues quickly and effectively.
- Proficient with multiple operating systems and common business applications.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently as well as collaboratively in a team environment.
DUTIES AND RESPONSIBILITIES:
- Provide timely technical support for hardware, software, and other issues via in-person, phone, or remote methods.
- Manage the full lifecycle of company laptops, desktops, and related peripherals — including configuration, maintenance, upgrades, and disposal.
- Lead IT onboarding and offboarding processes — set up devices, accounts, permissions, and access for new hires; ensure asset return for departing staff.
- Deploy, maintain, and audit all UPS (Uninterruptible Power Supply) devices connected to desktops, instruments, and other equipment — including testing, and performing battery replacements.
- Maintain accurate inventory of all IT assets and ensure proper documentation.
- Manage user accounts, permissions, and passwords in line with security policies.
- Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary.
- Document technical procedures, troubleshooting guides, and user instructions.
- Perform regular system checks, maintenance, and audits to ensure optimal performance and compliance.
- Collaborate as needed to implement upgrades, patches, and technology improvements.
- Provide user training and guidance on technology best practices.
EEO Statement:
Baylor Genetics is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law.
