Digital Moderator

14 WestBaltimore, Maryland, United StatesHybrid, Onsite

Who are we?

The Agora Companies service 10+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle. This role will be working with one of divisions that focuses on stock and options trading.We believe strongly in nurturing and developing our team members and don’t just hire to fill gaps. We see every individual as crucial to success of our mission and purposefully create opportunities for them to grow along with the organization.The Agora Companies is searching for a Digital Moderator join our high-performing team in Mount Vernon, Baltimore.

This hybrid role blends community engagement with sales-focused outreach, making it perfect for someone who thrives in a people-first environment while also being motivated by results.

Key Responsibilities

Engage with Members across digital platforms including chat rooms, and livestream community and ensure a welcoming, informative experience
Provide first-class support and service through our multiple chat channels within our services
Manage live chat sales conversations and follow-up calls with interested leads or prospects
Maintain an efficient workflow during our fast-paced live events in which we are demoing, and sometimes promoting a special deal to join our products
Convert inbound interest into upgraded memberships through consultative, value-driven conversations
Identify opportunities to recommend additional services based on Member needs
Identify any technical issues, or user experience improvements to report to the proper teams
Collect and organize feedback from Members to share with internal teams
Write updates, or short communications to support Member experience
Monitor and moderate digital community channels to ensure productive, brand-aligned conversations
Updating the live chat rooms with banner ads, and promotional messages to make sure members are up to date and informed of any news, or schedule changes as they arise

Ideal Candidate

You’re a natural communicator who thrives on connection. You enjoy helping others, know how to read between the lines in a conversation, and have a soft-sell approach that feels more like service than sales. You’re organized, proactive, and not afraid to pick up the phone or jump into a group chat.You don’t need a finance background to succeed here, but curiosity and a willingness to learn are essential. Having an understanding and an interest in trading, the stock market and our products is a strong plus.

If you’ve worked in sales, customer service, hospitality, or community management, you’ll fit right in.

Requirements

1–3 years of experience in sales, customer service, or digital community engagement
Strong written and verbal communication skills
Attention to detail
Comfortable handling chat-based sales conversations and member issues/questions
Ability to multitask across platforms while maintaining professionalism
Friendly, courteous, and adaptable in tone and approach
Strong interest in the stock market and financial world
Based in or willing to commute to Baltimore (hybrid work schedule)

Compensation Range –

$50,000 - $60,000

Location(s) & Work Arrangement –

Mount Vernon, Baltimore / Hybrid

What We Offer

We offer a wide variety of benefits, programs, and services to our employees, including:

Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment

Life at 14 West

"We're not just an address. We're an open door." Most people know us because we share a long history and heritage with The Agora Companies. The Agora is a network for more than 20 publishing and media outlets worldwide. And we are the business and workplace services experts that support nearly all of them in one way or another. Our services include: Personnel & Talent Acquisition, Communications, Marketing Intelligence, Legal, Financial Services, Operations, Global Technologies, and Information Security. Essentially, 14 West offers The Agora Companies and their employees the unique luxury to do the work they want to do rather than the work they have to do. They get to focus on their research, copy and marketing. We work passionately to help protect, guide and grow their workplaces. But you're likely here either because 1) you're interested in joining one of our teams. In which case, you can learn more about each service division and how you could contribute by visiting Our Services on 14west.us. You can also get a feel for what we do and how we do it by subscribing to our blog WestWord. Or 2) you heard 14 West can help open the door to a rewarding career within The Agora. Well, you heard right. The 14 West Talent team is the first call hiring managers make when they suspect they need a new star. And we will not let them down. Getting into one of these companies won't be a walk in the park. But it will be worth it. Either way, you've got to be a certain type of person looking for a certain type of environment. We've inherited a number of traits from The Agora's founders and leaders - and like them, we work hard. We like unique perspectives. We believe our time is better spent testing new ideas than perfecting old ones. And we give people the freedom and resources they need to forge their own path. So while there are no guarantees, there are no limitations. Sound good Follow our social media pages to be the first to know when opportunities develop.

Thrive Here & What We Value- Collaborative Environment- Emphasis on Professional Development- Encourages Creativity and Innovation- Focus on Quality and Excellence- Positive WorkLife Balance- Dynamic, AwardWinning Employer- Casual Work Environment but HighQuality Expectations- Hybrid Office Environment (Some Days from Home and Others from the Monument Traders Alliance’s Headquarters)- A Diverse Team of Driven Professionals- Supportive team