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Case Manager

Health Care for the HomelessFallsway | Baltimore, Maryland, United StatesOnsite

Are you passionate about making a difference in the lives of individuals facing homelessness and health disparities? Join
Health Care for the Homeless as a Case Manager and become a vital part of our interdisciplinary team committed to addressing social determinants of health and connecting clients to essential services.

About the Role:


As a Case Manager, you will work directly with adult, pediatric, and geriatric clients receiving medical and behavioral health services. Your primary role will be to assess needs, develop care plans, and connect clients to critical resources such as housing, financial assistance, and healthcare services. You will collaborate closely with a multidisciplinary team to ensure comprehensive, compassionate care.

Key Responsibilities:


  • Conduct assessments, treatment planning, and provide client-centered interventions.
  • Advocate for clients by assisting with applications for housing, benefits, and employment services.
  • Collaborate with medical and behavioral health providers to ensure coordinated care.
  • Provide referrals to crisis services, including emergency shelter and food assistance.
  • Document client interactions and care plans in electronic health records.
  • Support clients by escorting them to appointments or visiting them in homes/hospitals as needed.

What We’re Looking For:


  • Education: Bachelor’s degree in human services preferred (or five years of relevant experience).
  • Experience: Two years of case management experience (preferably in healthcare or community-based settings).
  • Skills: Strong knowledge of Baltimore City resources, excellent communication, organizational skills, and a commitment to equity.
  • Additional Requirements:
  • Personal vehicle and valid Maryland driver’s license.
  • Bilingual (Spanish-English) highly preferred.
  • Familiarity with Harm Reduction, Motivational Interviewing, and Housing First principles.

What Makes You Successful Here:


  • You demonstrate compassion, courage, and cultural humility in your work.
  • You collaborate effectively across disciplines.
  • You remain calm under pressure, handle crises constructively, and maintain healthy boundaries.
  • You actively contribute to the mission and values of Health Care for the Homeless.

Learn more about the day-to-day responsibilities of a Case Manager here:


https://www.hchmd.org/news/day-life-case-managementJoin us in advancing health equity and delivering exceptional care to our community’s most underserved populations. Apply today to be a part of something bigger.Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants


Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.We use the E-Verify system to confirm employment eligibility in accordance with federal law. 43959.00 To 53850.00 (USD) Annually

Life at Health Care for the Homeless

Health Care for the Homeless pieces together over 40 public and private funding sources to provide comprehensive services to homeless people. We depend upon private contributions to cover a substantial portion of our annual budget. With help from our individual supporters, we provided comprehensive services to over 8,500 men, women and children last year. Your contribution goes a long way. Resources obtained through private donations helps meet a range of needs including much needed medication, medical supplies, transportation, clothing, food, and emergency care for people with disabilities.
Thrive Here & What We Value• Emphasis on Harm Reduction and Housing First principles• Strong customer service focus• Positive attitude towards change and willingness to learn new systems and processes• Emphasis on maintaining confidentiality and personal integrity• Tolerance for frequent interruptions and ability to work as part of an interdisciplinary team• Commitment to racial equity and inclusion• Models and Reinforces Core Values of Dignity, Authenticity, Hope, Justice, Passion, and Balance• Actively Participates in Performance Improvement and Advocacy Activities that Support the Mission• Protects Clients' Personal Health Information by Maintaining Compliance with HIPAA and Other Relevant Healthcare-Related IT Security Regulations• Promoting BIPOC for open positions• Encouraging marginalized identities to apply• Performs other duties on an as-needed basis.</s>
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