Client Services Manager – Healthcare
Our client, a fast-growing organization in the healthcare/payor space, is seeking a Client Services Manager to oversee strategic client relationships and ensure seamless execution of programs for health plans and value-based care initiatives. This role focuses on managing deliverables, coordinating operations, and serving as the bridge between clients and internal teams.
What You’ll Do
- Serve as the primary point of contact for assigned health plan and payer service clients.
- Manage day-to-day client needs, ensuring deliverables are accurate, timely, and aligned with contractual commitments.
- Coordinate cross-functional workflows — including member outreach, scheduling, field operations, and reporting — to keep programs on track.
- Monitor program performance, flag risks early, and lead problem-solving to maintain service excellence.
- Prepare and present client-facing reports, performance dashboards, and executive-level status updates.
- Maintain detailed records of program milestones, communications, and deliverables.
- Support onboarding and program launches for new clients, ensuring a smooth transition to steady-state operations.
What You Bring
- Proven experience in healthcare account management, client services, or operations, ideally with a health plan, payer, or payer service organization.
- Familiarity with value-based care models; experience with HEDIS/STAR quality measures, risk adjustment, or performance-based contracts is highly desirable.
- Exceptional organizational skills with the ability to manage multiple initiatives simultaneously.
- Strong written and verbal communication skills with the presence to lead client meetings and presentations.
- Proficiency in Excel (pivot tables, VLOOKUP, formulas) and comfort working with reporting tools to analyze program trends.
- Detail-oriented and thrives in fast-paced, deadline-driven environments.
Location
Remote — must be available during standard U.S. business hours.
Compensation
- Base salary: $100,000 – $120,000 USD
- Bonus potential
The Opportunity
This position is ideal for someone who can own client relationships end-to-end, anticipate needs, and deliver measurable results for health plans and payer service organizations operating in value-based care.
