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Sales & Customer Support Specialist EMEA (m/w/d)

ZelloEuropeOnsite

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions.


About Zello


Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.And this is where you come in.

Introduction


You will be the number two at Zello in EMEA working closely with one of the company’s top performers in building our Go-To-Market strategy. This role will give you great insights and multiple possible career paths into Sales, Customer Success and/or Customer Support.

After a successful first year, you will


  • Be an expert on Zello and support customers with any inquiries or problems
  • Manage the full sales cycle for small and medium sized businesses
  • Confidently manage and grow several accounts
  • Prospect into key accounts
  • Know in which direction of customer facing role you want your career to evolve

What you'll do


  • Managing Inbound leads and requests
  • Support responsibilities in your timezone
  • Account responsibilities to grow business

Who you are


  • First experiences in a customer facing role, e.g., as a Business Development Executive, Inside Sales Executive, Customer Success, Customer Support, Sales representative
  • Experience in managing an existing customer base, with a focus on consultative selling and revenue growth
  • Excellent written and verbal communication skills, impeccable telephone etiquette, and confident presentation skills in several languages
  • Highly self-driven and independent worker
  • Ability to learn and apply new knowledge

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room.

Join us!Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#LI-Hybrid

Life at Zello

Zello is a push-to-talk app used by over 120 million people worldwide. It turns any smartphone or connected device into a walkie-talkie anywhere with Wi-Fi or cellular data service. We connect friends, family, and communities to socialize as well as to organize in times of urgency. During natural disasters (like 2017's hurricanes), Zello has welcomed up to a million new users per day as volunteers join rescue efforts. ZelloWork our subscription business app offers advanced management and security features to keep teams of ten to ten thousand in immediate contact. We partner with top brands in every sector including Honda, Waste Management, Restoration Hardware, YRC Freight, Uniqlo, and Starwood/Marriott. We built Zello around the concept of social radio: social media powered by the simplicity of voice and its ability to make meaningful connections instantly. After all, voice is our most trusted way of communicating and solving problems. By enabling live conversations, we believe people can become more cooperative and compassionate and less isolated. Zello is growing fast, and were looking for people who've thrived in startup environmentsindependent analytical thinkers who can collaborate across teams. Here, youll enjoy the energy and agility of a startup bolstered by the profitability and stability of an established brand. Our equitable office hierarchy, acceptance of all, and flexible work/life balance reflects our Austin hometown values. And well actively invest in your education and wellness with a world-class perks package. Learn more about Zello and see our open positions at: https://zello.com/careers/ Download Zello: Android - https://zello.com/android/ iOS - https://zello.com/ios/ Specialties Social Radio, Mobile Applications, Instant Push-to-Talk, Walkie-Talkie, Live Voice Communication, Team Connectivity, and Hosted Business Solutions
Thrive Here & What We Value1. Competitive pay with significant upside2. Flexible work schedules3. Unlimited paid time off4. Sabbatical after every five years of service5. Equal employment opportunities and antidiscrimination policies6. Pingpong table and free snacks in the break room7. Encourages Autonomy and Growth8. Values Collaboration and Inclusivity9. Intentionally designs benefits to encourage healthy and well-balanced employees10. Hybrid Work Schedule
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