Why this opportunity at Calligo?
Connect with colleagues globally
Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world!
Supportive and dynamic team
We know how hard our employees work and that our success comes from our people – a safe and supportive culture and employee wellbeing are at the heart of what we do.You’ll be joining our award-winning team and your primary responsibility will be to bridge the gap between the Company's technical solutions and it's customers, acting as the primary technical liaison by ensuring customers effectively utilise products and services, offering your guidance, support and strategic solutions.
Interested?
The role would be well suited to an individual who has excellent customer service skills, with the capability and willingness to learn new software tools on the job and provide customer training on those tools.
Note: This role can work from the Dublin office on a hybrid basis with a minimum of one day per week spent in the office.
Technical Guidance and Support
- Providing expert technical advice and support to clients on product usage, troubleshooting issues, and optimizing performance.
Customer Relationship Management
- Building and maintaining strong relationships with clients, understanding their business needs, and advocating for their requirements.
Driving Adoption and Success
- Accelerating customer adoption of products and services, ensuring they achieve their desired outcomes and maximize value.
Technical Issue Resolution
- Identifying, diagnosing, and resolving technical issues, often working with cross-functional teams to ensure timely resolution.
Product Training and Education
- Conducting product training sessions and providing ongoing support to educate clients on product features and best practices.
Account Planning and Strategy
- Developing and executing account plans to align with customer goals, identifying opportunities for growth, and proactively addressing potential challenges.
Collaboration and Communication
- Working closely with sales, engineering, support, and other teams to ensure a seamless customer experience.
Product Feedback and Advocacy
- Gathering customer feedback on product performance and functionality, and advocating for enhancements to improve the overall customer experience.
Reporting and Analysis
- Tracking key performance indicators (KPI's), analysing data and generating reports to measure customer success and identify areas for improvement.
- Technical expertise – a strong understanding of the company's products and services, as well as relevant technical domains
- Ability to diagnose and resolve technical issues, analyse data and identify trends
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Customer Relationship Management – ability to build and maintain strong relationships with clients, understand theirs needed and advocate for their success
- Project Management – ability to manage projects simultaneously, prioritize tasks and meet deadlines
- Ability to work effective with cross-functional teams and collaborate with others to achieve common goals
Core Competencies
- Problem-Solving and analytical skills
- Interpersonal skills
- Collaboration and teamwork
- Excellent positive attitude to driving customer satisfaction and success
- Training and development for career growth
- 25 Days Vacation, increasing with length of service
- 5% employer pension contribution, minimum 3% employee contribution
- Healthcare cover
- Life insurance
- Flexible working
- Paid time off for volunteering
