Our Company:
Established in 2012, Seek Now provides robust, current, property data to meet the needs of insurance companies along with a variety of property management organization. We accomplish this with our national network of certified independent contractors (“Seekers”) along with our proprietary technology (“Maestro”). With more than 2 million property inspections completed and the current performance of more than 3,000 inspections per day, Seek Now is the leading insurance inspection firm serving 240+ customers.
Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience.We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve.Our vision is to be the leading provider of on-demand, ground truth property data solutions.We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners.
Position Summary:
The Onboarding Coach ensures a seamless onboarding experience for new contractors and employees by guiding them through account setup, documentation verification, system orientation, and training enrollment. This role also supports certification tracking and documentation within proprietary systems and external databases. The ideal candidate is detail-oriented, tech-savvy, and committed to delivering a high-quality onboarding experience.
Responsibilities:
- Account Setup & Access Management
- Assist new hires in setting up company accounts and accessing required platforms.
- Ensure login credentials and permissions are properly configured.
- Document Verification
- Review and validate onboarding documentation for compliance.
- Communicate with contractors to resolve missing or incorrect documentation.
- Learning Management System (LMS) Support
- Provide orientation on LMS navigation and usage.
- Enroll individuals into appropriate learning plans based on role and department.
- Monitor progress and follow up on incomplete training modules.
- Technology Enablement
- Guide users on Microsoft Office tools (Outlook, Teams, Excel, Word, etc.).
- Troubleshoot basic software issues and escalate complex problems.
- Salesforce Documentation
- Log onboarding activities, communications, and follow-ups in Salesforce.
- Maintain accurate records of onboarding status and milestones.
- Certification Tracking
- Update certification fields within proprietary company software.
- Research and verify certifications using external databases and resources.
- Ensure timely updates and compliance with certification requirements.
- Follow-Up & Engagement
- Conduct regular check-ins with new hires to ensure onboarding satisfaction.
- Collaborate with internal teams to continuously improve onboarding processes.
Qualifications:
- Experience in onboarding, training, or administrative support roles.
- Proficiency in Microsoft Office Suite and Salesforce.
- Familiarity with Learning Management Systems (LMS).
- Experience with certification tracking and database research.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational and time management abilities.
- Ability to manage multiple onboarding cases independently.
Physical Demands:
- Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary
- Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
Position Type and Hours:
- Full-Time
- Monday through Friday from 8:00 – 5:00 p.m. plus occasional weekends and evenings as needed
