Job Profile Summary: PEGASUS Logistics Group is committed to our promise of providing a superior customer experience. Customer service embodies the energy, spirit, and focus of our associates. Service is our passion, and that passion sets us apart from the rest. The role of Logistics Specialist I is the leading indicator of this commitment.
Our Customer Service team has a very high initiative and a tremendous desire to “serve the customer.” Each of our team members understands and aligns with PEGASUS Logistics Group’s mission and core values. In doing so, they conduct themselves accordingly and continually display this commitment through their work in serving our customers and other important stakeholders, internally to the company.
Major Duties and Responsibilities:
- Effectively receive and work towards a resolution on any escalations.
- Verify data accuracy between WorldTrak and partner websites.
- Identify the root cause of issues and use the appropriate resources in order to save the shipment from failing service.
- Track issues category to effectively escalate to management.
- Detail description of service issue when adding in the system.
- Effectively communicate service delays to account managers.
- Consistently document notes in worldTrak to keep track on progress for all escalated shipments.
- Use status code to create daily work queue as well as transfer the queue back to tracking one problem has been resolve.
- Log into finesse daily and ensure you are available for phone calls as needed.
- Use phone calls as a primary communication tool when a critical response is needed and update the system as appropriate.
- Participate in cross-training and continuous skills development.
- Perform other duties and responsibilities as requested.
- Verifies data accuracy to ensure 'Everybody Wins,' both internal operations and customer accounts.
- Available to work after hours and on national holidays as needed.
- It’s Not for Everyone…It’s Only for the Best,’ will challenge each tracker to perform at the highest standards and to ensure our customer experience is Simply the Best.
- Be expected to adapt to the Pegasus culture and participate in company events.
- Comply with the requirements of the company’s Quality Management System.
Required Skills, Experience, and Education:
- 3+ Years of tracking Experience.
- English B2+
- High school diploma
- Fluent in Spanish/English both verbal and written.
- Proficient in Microsoft Office applications.
Desired Skills, Experience, and Education:
- Bachelor's degree in a related field
- Must be confident, team-oriented, and enjoy working in a fast-paced environment.
- Self-managed and highly motivated
- Displays integrity, reliability, empathy, and strong work ethic.
- Possess excellent verbal and written communication skills.
- Results-oriented; Display a sense of urgency.
Physical Requirements:
- Remain in a stationary/seated position for an extended period.
- Regularly required to operate a computer, telephone, keyboard, and other office machinery.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- The ability to hear, understand, and distinguish speech and/or other sounds.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
