Job Title: Front of the House Manager / Supervisor
Location:
Bendict College Cafeteria
Reports To:
Food Services Director
Employment Type:
Full-Time / Part-Time / Shift-Based
The Front of the House Manager is responsible for overseeing daily operations of the cafeteria’s front-of-house team, ensuring excellent customer service, efficient workflow, and a clean, welcoming environment for students, faculty, and staff. This role includes supervising shift staff, managing inventory, and maintaining compliance with health and safety standards.
- Supervise and support FOH staff including cashiers, servers and dining attendants.
- Ensure dining area cleanliness, organization, and readiness for services.
- Monitor customer flow and adjust staffing or service stations as needed.
- Train new employees on service standards, safety procedures, and campus policies.
- Address and resolve customer concerns in a professional and timely manner.
- Actively engage with students to foster a welcoming dining environment.
- collect and relay student feedback to the management to improve service and menu offerings
- Assist with scheduling, timekeeping, and shift coverage.
- Collaborate with Kitchen staff to ensure the communicate restocking needs.
- Maintain inventory of FOH supplies and communicate restocking needs.
- Enforce food safety, sanitation, and health regulations.
- Enforce all company policies
- Support opening and closing procedures, including cash handling and daily reporting.
Job Suggestion:
This role is ideal for individuals who:
- Enjoy working in a fast-paced, customer-focused environment
- Have a passion for hospitality and food service
- Are natural leaders who thrive in team settings
- Want to make a positive impact on campus life by creating a welcoming dining experience
- Are looking to grow their career in food service management or hospitality
Whether you're an experienced shift leader or looking to take the next step in your food service career, we encourage you to apply and become part of a team that values service, teamwork, and community.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in hospitality or related field preferred
- 2+ years of experience in food service or hospitality, with at least 1 year in a supervisory role
- Strong leadership, communication, and organizational skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Familiarity with POS systems and basic computer skills
- ServSafe certification or willingness to obtain
Working Conditions:
- Standing and walking for extended periods
- Occasional lifting of items up to 25 lbs
- Flexible schedule including early mornings, evenings, weekends, and holidays
Job Exposure:
- Physical Demands: Frequent standing, walking, bending, and lifting (up to 25 lbs); ability to move quickly in a fast-paced environment.
- Environmental Conditions: Exposure to hot and cold temperatures, cleaning chemicals, and food preparation areas.
- Noise Level: Moderate to high, especially during peak mealtimes and campus events.
- Work Schedule: Flexible shifts including early mornings, evenings, weekends, and holidays; occasional extended hours during special events or peak periods.
- Interaction: Regular contact with students, faculty, staff, and vendors; must maintain a professional and courteous demeanor at all times.
- Safety Requirements: Must follow all food safety, sanitation, and workplace safety protocols; PPE may be required in certain areas.
