Scheduled Service Coordinator

TradewindOxford, Connecticut, United StatesOnsite

ApplyDescription

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.For more details visit www.flytradewind.comABOUT THE CANDIDATE / ROLE Tradewind Aviation is looking for a full time Scheduled Service Coordinator to be based in person at our office in Oxford, CT.

The ideal candidate will have an instinct to anticipate guest’s needs to envision a seamless trip from start to finish to produce optimum results. We are looking for a friendly, confident, and thoughtful person to bring personal service to every interaction. RESPONSIBILITIES

Consistently demonstrate company values with clients and teammates
Be engaged in team meetings and/or training sessions to build your knowledge-base and awareness of company products and initiatives
Engage in conversation with our clients while navigating multiple systems and resources
Accurately book and confirm domestic and international flight reservations
Respond to clients’ questions and requests via email and phone
Monitor and reply to company instant messaging with remote airport handlers and interdepartmental communication
Inform guests of flight delays via SMS system and phone
Assist and educate guests of passport and visa requirements
Diplomatically resolve travel-related issues
Pursue resolutions to trip issues
Other duties as assigned

RequirementsQUALIFICATIONS

1 year of customer service experience
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening), attention to detail, organizational and time management skills
Talent to de-escalate difficult situations in a calm, professional manner
Self-motivated with the capability to work as part of a close team
Independent problem solver
Strong typing skills
Proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office
Capacity to work with frequent changes in procedures, directions, and outcomes
Must be flexible to adjust work schedule for seasonality and changes in demand
Ability to work non-traditional hours to include evenings, holidays, and weekends
Open to receive coaching feedback through regular meetings and apply learnings

PHYSICAL DEMANDS

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 lbs. at times

BENEFITS

Competitive salary
Medical, Dental, Vision, FSA/DCA and 401(k) plan
Paid vacation and sick days
Paid Maternity/Paternity Leave
Fun, dynamic team with opportunities for rapid advancement
Travel benefits on various US and International airlines

Life at Tradewind

Thrive Here & What We Value1. Fun, dynamic team with opportunities for rapid advancement | 2. Competitive salary | 3. Medical, Dental, Vision, FSA/DCA, and 401(k) plan | 4. Paid vacation and sick days | 5. Paid Parental Leave | 6. Travel benefits on various US and International airlines</s> | Fun, dynamic team with opportunities for growth | Total Client Service Focus | Anticipating Client Needs and Exceeding Expectations | Safety Hazard Identification and Reporting | Professionalism in Handling Stressful Situations | Competitive Salary and Benefits Package | Paid Vacation, Sick Days, and Parental Leave | Medical, Dental, Vision, FSA/DCA and 401(k) plan. | Travel benefits on various US and International airlines. | Competitive Salary established pay scale including yearly increases and bonuses | Volunteer Pay: SIC - $450 per day | Per Diem: $3.21 Domestic and International per duty hour | Overnight Pay: $20 Domestic, $35 International | Flight Duty Pay: All legs flown over leg 6 is an additional $125 per leg | Team Member Benefits: United Healthcare Three-tier Medical PPO, Prescription, Vision, Dental (after 30 days) | Available Flexible Spending Healthcare Account – Medical and Dependent Care | Global Emergency Services | ZED fair travel is available on Delta, JetBlue, United, Spirit, and several other major & regional airlines (after 6 months) | Discounts on hotels, rental cars, wireless, shipping, and more | Position-Specific Benefits: Company paid uniforms | Paid housing when relocated away from the base | Cockpit Access Security System (CASS) | Known Crewmember (KCM) - available for purchase by team member | Pilots keep all hotel and frequent flyer points | Must be at least 18 years of age | Must be legally authorized to work in the United States. | International Candidates: Able to work and travel within and outside the United States and assigned territories freely. Hold a non-conditio nal, non-expired green card and legally authorized to work in the United States. Hold a valid unrestricted foreign passport with appropriate visas.</s> | Paid Parental Leave</s> | Medical dental, vision, FSA/DCA and 401(k) plan | Paid Maternity/Paternity Leave | 2. Committed to Learning and Growing with the IT Organization, Focused on Continuous Improvement | 3. Competitive Salary | Fun and dynamic team with opportunities for rapid advancement

Scheduled Service Coordinator

Life at Tradewind

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