Summary
The Information and Referral Specialist is the first point of contact with individuals in need of services both internally and externally in the community provides referrals and resources to clients, registers clients for services, provides program information to clients and the general public.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Acts as an initial contact point for clients participating in San Diego’s Coordinated Entry System (CES) system.
- Facilitates the provision of client services
- Provides information, referral, directions or crisis intervention to clients and the public.
- Provides one-on-one services to clients to meet basic needs.
- Answers and routes phone calls.
- Enters data into the Homeless Management Information System to record client activity and to ensure proper storage of client-related documents.
- Ensures facility is opened, closed, and cleaned each day.
- Accepts, handles, sorts, and routes resident and agency mail and deliveries.
- Accepts, routes, records, and communicates appointments to staff.
Qualifications
- High School Diploma or GED
- At least 6 months of social services experience preferred
- Basic user of MS Office.
- Participate in an annual Tuberculosis screening and/or other screenings when necessary. Reasonable accommodations may be granted where appropriate.
- Ability to read, write and speak in Spanish is preferred.
The pay rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range.
21.30 To 25.64 (USD) Hourly
