The Bit About Urbantz
At Urbantz, we help the world’s largest retail, grocery, ecommerce and logistics companies love their last mile with a smarter approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.More than 100 brands enjoy the clarity and control to allocate smartly across carriers, build unique workflows, cut their CO2 emissions and ensure on-brand delivery experiences for recipients with Urbantz.
Since our inception in 2015, we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list and in 2021, we were a finalist for the 'Scale up of the year'.
The Challenge
As an Implementation Analyst in the Professional Services Team, you’ll be at the core of Urbantz’s technical delivery, shaping and designing solutions for some of our most strategic enterprise clients.In a fast-paced, multicultural and multilingual environment, your role is critical in transforming operational complexity into robust and scalable platform configurations.Acting as a trusted technical advisor, you’ll work closely with Project Managers, Product, and Engineering teams to ensure that every implementation is future-proof, and aligned with the client’s business goals.This role offers the unique opportunity to combine hands-on configuration, deep solution design, and client-facing consulting within a scale-up company.
The Day-to-Day
- Propose tailored solutions based on client business processes and needs, ensuring optimal use of the Urbantz platform’s capabilities.
- Support Project Managers during client discovery and solution definition phases, identifying technical requirements and constraints.
- Lead or contribute to the client platform configuration process, ensuring scalability, performance, and maintainability.
- Collaborate with Engineering to address complex integration scenarios and guide clients on technical best practices.
- Propose improvements to the Product team in order to ease customer integration.
- Provide technical oversight during the UAT phase, ensuring solution quality and readiness for go-live.
- Contribute to client workshops and technical onboarding sessions, helping stakeholders understand the platform’s architecture and capabilities.
- Document solution designs by modelling functional UML and/or BPMN diagrams and contribute to Urbantz’s internal knowledge base and reusable delivery assets.
- Assist in troubleshooting escalated technical issues during implementation, acting as a bridge between the client, Product and Engineering.
- Stay up to date with Urbantz product developments and logistics industry trends to inform solutioning decisions and evolve best practices.
The Must Haves
- At least 5 years of professional experience, ideally in SaaS, logistics tech, or enterprise software environments.
- Experience designing or implementing complex solutions in client- facing roles (pre-sales, consulting, solution delivery, or implementation).
- You can comfortably read API documentation, and play around with tools like Postman (or Burp, or other).
- You can understand system integrations, software architectures, and contribute to technical discussions with developers.
- Basic coding in JavaScript/Typescript is a strong plus.
- Fluent in Spanish and English. French is a plus.
- Ability to balance technical detail with business context and communicate clearly with both technical and non-technical stakeholders.
- Willingness to travel occasionally for client workshops or go-live support.
The Great to Haves
- Experience in Logistics, Supply Chain, or operational excellence projects.
- Experience in a consulting company.
- Experience with UML, BPMN are nice to have.
What you’ll bring
- A solution-oriented mindset and the ability to simplify complexity.
- A strong sense of ownership and commitment to quality delivery.
- A collaborative spirit, comfortable working cross-functionally.
- Curiosity for both technical innovation and operational realities.
- A desire to be part of a team that’s transforming the last-mile delivery landscape.
The Perks
- Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods... you decide.
- Autonomy to define and navigate your own path to success.
- Competitive salary, equipment and a raft of employee benefits (dependent on location).
- An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration.
- Opportunities to grow your expertise through training, workshops and conferences.
- Team meetups in Brussels, and an annual offsite somewhere sunny.
If you desire to work on changing the future of cities, then this is your chance: don’t hesitate and apply now!
#TogetherWeDeliver
