About Storypod
Headquartered in Miami, Storypod is on a mission to help parents, grandparents, and educators ignite children’s love of learning through screen-free, interactive audio edutainment. Our magical Audio Learning System won several industry accolades (Academic's Choice Award, Good Housekeeping Parenting Award, STEM.org, NAPPA, et al.) and became a smash-hit for parents and kids alike. Children can interact with Storypod through multiple age-appropriate ways - lovable yarn-figurines, read-along books, interactive learning cards, and collectible tokens - that trigger immersive stories, music, and learning content.
We are looking for a well-rounded & detail-oriented E-Commerce & Marketplace Specialist to support our Operations team.
Your Responsibilities:
- Setup, monitor and manage our E-commerce accounts on multiple platforms (Shopify, Amazon, Target, Walmart, and others).
- Manage our Sales channels in close sync with our operations and customer service team.
- Optimize existing product detail content and customer communication across our sales channels.
- Compile & input all details required for product launches (incl. product photos, descriptions, title tags, meta descriptions, and any other PDP content.
- Conduct surveys, analyze heat maps/session records, and compile data to learn more about our customers and improve shopping experience and conversion.
- Conduct QA of site content/functionality to ensure accuracy of content, linking, and tracking.
- Continuously analyze and enhance the customer journey, with an emphasis on customer-centric thinking, hyper focus on walking in the customer's shoes and curiosity around what resonates strongest with the consumer from the first touchpoint to purchase and beyond.
- Focus on improving key performance metrics including conversion rate (CR), average order value (AOV), and lifetime value (LTV).
Our Requirements:
- Minimum three years of experience in a DTC / eCommerce environment
- A/B testing mind-set
- Experience managing Amazon and Shopify sales channels
- An affinity for e-Commerce, Consumer Products, and DTC-Marketing
- Excellent oral and written command of the English language
What do we offer?
- Generous PTO (23 days per year for full-time staff)
- Benefits include health/dental/vision from the start, 401K (once eligible)
- A professional and diverse team in a dynamic start-up environment
- A chance to be part of the next revolution in children’s audio “edutainment”
- A lot of positive vibe, happiness, and fun at the job
