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Client Relationship ManagerLocation: Hybrid (as applicable) Department: Sales Reports to: Director or VP of Sales
Job Summary
Chmura is seeking a proactive and relationship-focused Client Relationship Manager (CRM) to serve as a key liaison between our clients and internal teams. The CRM will ensure client satisfaction, foster long-term partnerships, and support clients in leveraging Chmura’s data tools, analytics platforms, and consulting services. This role is ideal for someone who thrives in a data-driven environment and is passionate about creating meaningful impact through strong partnerships. This version of the description is intended for internal alignment and should be adapted for external postings.
Key Responsibilities
· Own and grow relationships with a portfolio of clients across sectors (e.g., workforce development, economic development, education, private sector).· Lead onboarding processes for new clients to ensure a smooth and value-driven implementation of Chmura tools and services.· Act as the primary point of contact for ongoing support, responding to inquiries and resolving issues in a timely and professional manner.· Collaborate with clients to understand their evolving needs and align Chmura solutions to meet strategic goals.· Develop deep understanding of Chmura’s products to help clients apply economic data and labor market analytics effectively.· Monitor contract timelines, manage renewals, and identify opportunities to upsell additional services.· Coordinate with Product, Marketing, Sales, and Analytics teams to ensure client needs are understood and prioritized.· Capture client feedback to support continuous product improvement and satisfaction metrics.· Maintain accurate records in CRM systems and provide internal reports on client health, activity, and revenue risk.
Qualifications
· Bachelor's degree in Business, Economics, Data Analytics, or related field · 3+ years of experience in account management, customer success, or client-facing roles—preferably in SaaS, data analytics, or consulting environments.· Strong interpersonal and communication skills, both written and verbal.· Demonstrated ability to understand and convey technical concepts and economic data clearly.· Excellent organizational skills and attention to detail.· Experience with CRM systems (e.g., Salesforce, HubSpot) and collaboration tools (e.g., Slack, Google Workspace).· A passion for solving real-world problems through data and a client-first mindset.
Nice to Have
· Familiarity with labor market information (LMI), economic modeling, or workforce data.· Experience supporting public sector, nonprofit, or education clients.· Understanding of data visualization and storytelling tools.
What We Offer
· A mission-driven company that supports meaningful client work.· Opportunities to work with data and analytics that influence real-world policy and business decisions.· Collaborative, flexible work environment.· Competitive salary, benefits, and professional development resources.
