Integration Support Specialist (Mandarin & English)

CodaKuala Lumpur, MalaysiaHybrid, Onsite

As an Integration Support Specialist, you’ll support publishers and merchants through their Codapay integration journey — from setup to post-launch. You’ll assist with API guidance, troubleshoot technical issues, and ensure a smooth go-live. This hybrid technical-operations role is ideal for those eager to grow their API and project coordination skills.

Responsibilities

Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Familiarity with API integration concepts (REST preferred)
Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
Strong problem-solving and communication skills
Native Mandarin speaker and fluent in English
A willingness to learn and grow in a fast-paced technical environment

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Life at Coda

CODA is a behavioral healthcare agency. Our mission is to significantly reduce alcohol and drug problems and related social, health and behavioral consequences. When people come to us with alcohol or drug-related problems, they are often at a crisis point. They may be physically and emotionally ill; their relationships, financial situation and work lives can be dysfunctional. They may be in trouble with the law, without homes, or lacking other things basic to making their way in the world. At CODA we work with women, men and families as they take on all of these challenges. We provide the support and treatment needed for them to reduce and eliminate their alcohol and drug use; reconcile with family and friends; find employment, and take a place in the larger community. CODA has been building stronger families, safer neighborhoods, and healthier communities since 1969 through comprehensive behavioral-treatment options for people in need of substance-abuse or mental health services.

Thrive Here & What We Value1. Competitive cash compensation, equity, and benefits2. Benefits and perks for eligible employees and their family members3. Diversity and inclusion importance in the company's success4. Commitment to employee well-being5. Supportive work environment6. Team collaboration and unity7. Innovation and creativity encouragement8. Transparent communication practices9. Employee growth opportunities10. Work-life balance focus

Integration Support Specialist (Mandarin & English)

Responsibilities

Requirements

Life at Coda

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