Ladder is looking for a rockstar
Team Manager to help drive the quality, consistency, and performance of our coach-led fitness programs (we call them teams) on the Ladder app. Team Managers own the day-to-day systems, insights, and standards that ensure every team delivers an exceptional member experience while driving meaningful business results.Our Team Managers are the engines behind the success of each Ladder coach — deeply embedded in their programs, trusted partners in strategy and execution, and champions of the member experience.
You'll work directly with a cohort of Ladder coaches to make sure their programming is top-tier, their community is engaged, and their performance is moving the needle.This role will focus on our gym-based strength programs led by a cohort of female coaches. Your teams will include:
- Team Limitless | Kelly Matthews
- Team Transform | Shelby Robins
- Team Ascend | Aria Vince
- Team Body & Bell | Lauren Kanski
- Team Evolve | Samantha Lindauer
This is a high-impact role at a high-growth startup that’s changing the fitness industry from the inside out. You'll be the go-to operator for multiple coaches — reviewing programming, owning feedback loops, making sense of workout performance and engagement data, and implementing systems that help our teams scale with excellence.We’re looking for someone who’s hands-on, fitness programming-savvy, and data-driven — someone who can thrive in a fast-moving environment where autonomy is real and outcomes matter.
If you are looking for your personal MBA, this is it!This is a full-time role. Ladder is headquartered in Austin, Texas – we love local, but we’re open to remote if you’re in US time zones. Competitive pay, equity, unlimited PTO, healthcare benefits, and more.Join our team as we build the future of fitness 🚀🚀🚀
LADDER INTRO
Ladder is the #1 app for strength training — we deliver custom weekly workout plans with in-workout coaching, progress tracking, and tight-knit fitness communities.The Ladder app launched in 2020 to reinvent strength training for everyday athletes. We’ve scaled fast — thanks to strong retention, smart unit economics, and a product people love. We’re a lean, high-output team of veteran builders focused on delivering the most impactful products in health and fitness that solve real customer problems.
We’ve intentionally kept our team small, nimble, and talent-dense. That ethos remains core to our culture — but it’s time to bring on a few elite folks to help deliver world-class experiences in each of our Ladder teams.While it’s still Day 1, the Ladder app has been publicly recognized as an Apple Editors' Choice Award winner, Women’s Health Best Overall Fitness App, and Wall Street Journal Best Fitness App — in addition to holding a 4.9 ⭐ rating across 100K+ App Store reviews.Ladder is well-funded by tier 1 investors, recently closing a Series B led by Point72, plus a $100M growth capital commitment from General Catalyst.
Links:
🔗 Website ↗ // 📱 App Store Listing ↗ // 📸 Instagram ↗
Relevant Pods:
The Verge x Ladder Pod (starts around 19:30), How Ladder Nailed Product/Channel Fit on TikTok and Meta to Grow 2,000% (Phil Carter - Subverise)
WHAT YOU’LL DO
🚀 Ownership & Execution
- Own the day-to-day execution and performance of your assigned Ladder teams
- Serve as the final line of defense for everything members see — programming, content, and community — ensuring it exceeds our quality standards
- Review workout programming weekly, complete Ladder workouts to stay close to the user experience and engage in Team Chat (in-app community chats)
🤝 Coach Partnership
- Serve as the primary liaison between Ladder and your assigned coaches, building high-trust, impact-focused relationships
- Be a reliable, strategic partner — balancing support and accountability in service of growth, retention, and member experience
- Support coaches in delivering best-in-class workout programming, community engagement, and performance improvements
📊 Insights & Guidance
- Monitor Ladder team performance using platform metrics, survey data, and member feedback
- Maintain a deep understanding of your team’s target user and ensure all programming and content aligns with their goals and preferences
- Meet regularly with coaches to translate data and feedback into clear, actionable guidance that improves team outcomes
🔄 Cross-Functional Collaboration
- Partner with internal teams across Marketing, Product, and Support to ensure alignment and worldclass execution
- Surface key insights from the community to inform product development and feature improvements
- Participate in team-level and platform-level initiatives to improve internal systems, tools, and workflows
WHAT YOU BRING
- 2+ years of experience in business operations, program/project management, or account management
- A current fitness certification (e.g., NASM, NSCA, ACE, or similar) or coaching experience
- Highly organized, detail-oriented, and outcomes-driven
- Strong communication skills
- Comfort working with data and transforming it into actionable insights
- Able to independently build and analyze surveys to gather feedback and drive team-level improvements
- Creative, curious, proactive, and scrappy — you love building
- Experience in a startup or fast-paced, ownership-driven environment
- Comfortable using AI tools to supercharge your workflows — or eager to learn
- BONUS: you’re already a Ladder app user!
