Computer Technician at Netsync Network Solutions

Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

Maintain strong working relationships with customers and team.
Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
Understand warranty and insurance guidelines as it pertains to break-fix.
Customer, Partner/Vendor and cross-department relationship management.
Manage and update support cases in Customer, Netsync and OEM systems.
Work on site hardware support cases for Netsync’s Onsite Support service requests.

Additional Duties:

Assist with on-site projects.
Assist in continual improvement to further streamline and automate existing processes and procedures.
Upkeep of work area.
Assist Network Team with network appliance installations.
Continued technical education.
Attend and contribute to weekly team meetings.
Other responsibilities as assigned by management.

Skills and Experience:

Strong attention to detail.
Good communication skills.
Good organization skills.
Good customer service skills.
Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver’s License, Clean Driving Record.

Life at Netsync Network Solutions

Netsync Network Solutions is a HUB-certified, minority- and woman-owned value-added reseller (VAR) with extensive experience equipping enterprise, commercial and educational institutions with advanced solutions that fuel growth and power innovation. Adopting a consultative mindset, Netsync works collaboratively with organizations to identify opportunities, source technologies, configure synergistic vendor-agnostic infrastructures and reinforce security vulnerabilities. Netsync ranks among the fastest-growing VARs with Cisco Systems and has rapidly become one of the largest resellers servicing the Education and State & Local Government sectors. Netsync's team of highly credentialed engineers provide round-the-clock customer support and rapid response to emerging challenges, garnering widespread acclaim and award recognition throughout the industry.

Awards & Recognition: Cisco SLED Partner of the Year 2017 Cisco Digitization Partner of the Year 2017 Cisco Architectural Excellence Enterprise Networking, South Region 2016 Cisco Public Sector SLED Breakaway Partner of the Year, US 2016 Cisco SLED Transformational Partner of the Year, US 2015, 2016 Cisco SLED Partner of the Year, South Region 2011, 2013, 2015, 2016 Cisco SLED Education Partner of the Year, US 2014 Cisco Break Away Partner of the Year, South Region 2014 Cisco Customer Satisfaction Excellence CRN Tech Elite 250 2015, 2016, 2018 CRN Triple Crown 2015, 2016 CRN Fast Growth 150 - 2015, 2016 CRN Solution Provider 500 2015, 2016, 2018 Inc. 5000 2015, 2016, 2017 Houston Business Journal Fast Tech 25 List 2016

Thrive Here & What We Value

Collaborative team environment

Fastpaced work setting

Security measures & quality assurance

Coaching & mentorship opportunities

Diverse culture with inclusion focus

Comprehensive employee benefits

Job FunctionsComputer TechnicianLaptop/Desktop/Printer Triage and RepairNetsync Warranty AdministratorsProper Work Tickets in Netsync and OEM Systems

Job RequirementsHigh School Diploma or EquivalentCompTIA A+ or extensive break-fix experienceValid Driver’s LicenseClean Driving Record

SkillsStrong attention to detailGood communication skillsGood organization skillsGood customer service skillsCuriosity and strong desire to constantly learn