To provide community management and effective customer service within an Active Adult (55+) community through in-depth knowledge of Governing Documents (CC&Rs) and compliance with all applicable State, City and County laws and regulations for community associations. Responsible for identifying, coordinating and marketing all social, wellness, cultural and educational programs designed to enrich the quality of life and enhance the vibrancy of the community for residents.
Position Responsibilities:
- In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
- Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
- Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
- Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
- Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
- Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
- Reviews monthly financials and submits A/P to the management company.
- Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
- Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
- Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
- Reviews incident reports, responds, and implements timely solutions accordingly.
- Performs other related duties as directed.
Knowledge, Skills and Abilities:
- Exceptional public speaking skills, interpersonal skills, problem solving abilities and advanced communication skills to foster strong working relationships with owners, board members and committee members.
- Outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression.
- Leadership: a demonstrated ability to lead people and get results through others.
- Computer efficiency with respect to database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
- Should possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
- Will be accountable for individual performance, the work of others, equipment, supplies, product quality and safety.
- Time Management: the ability to organize and manage multiple priorities.
- Attention to detail.
Physical Demands & Work Environment:
- Walking and moving throughout the community common areas and facilities.
- Sitting and standing for moderate periods of time.
- Utilizing personal vehicle for business purposes as needed.
- Sitting at workstation utilizing a computer in an office setting.
- Capable of working evenings and weekends as necessary.
