About the Role:
The Implementation Manager at DataSeers Incorporated plays a critical role in ensuring the successful deployment and integration of our information and media service solutions for clients. This position is responsible for overseeing the entire implementation lifecycle, from initial project planning through to final delivery and post-launch support, ensuring that projects are completed on time, within scope, and meet quality standards. The Implementation Manager acts as the primary liaison between clients, internal teams, and external vendors, facilitating clear communication and alignment of expectations.
By leveraging strong project management and technical expertise, this role drives continuous improvement in implementation processes and client satisfaction. Ultimately, the Implementation Manager ensures that our solutions are effectively adopted, delivering measurable value to our clients and supporting the company’s growth objectives.
Minimum Qualifications:
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- At least 5 years of experience in project or implementation management within the information and media services industry.
- Proven track record of successfully managing complex technology implementations from initiation to completion.
- Strong understanding of software development life cycles and integration processes.
- Excellent communication, organizational, and leadership skills.
Preferred Qualifications:
- Project Management Professional (PMP) or equivalent certification.
- Experience with Agile and Scrum methodologies.
- Familiarity with data analytics platforms and media service technologies.
- Previous experience working in a client-facing role within a technology services company.
- Advanced degree in a relevant discipline.
Responsibilities:
- Lead and manage end-to-end implementation projects, coordinating cross-functional teams including technical, sales, and customer support.
- Develop detailed project plans, timelines, and resource allocation to ensure successful delivery of solutions.
- Serve as the main point of contact for clients during the implementation phase, providing regular updates and managing expectations.
- Identify potential risks and issues during implementation and proactively develop mitigation strategies.
- Collaborate with product and engineering teams to customize solutions according to client requirements and troubleshoot technical challenges.
- Conduct training sessions and provide documentation to clients to facilitate smooth adoption of the implemented solutions.
- Monitor project performance metrics and gather client feedback to drive continuous improvement in implementation methodologies.
Skills:
The Implementation Manager utilizes project management skills daily to create and maintain detailed project plans, ensuring all team members are aligned and deadlines are met. Strong communication skills are essential for effectively liaising with clients and internal stakeholders, clarifying requirements, and managing expectations throughout the implementation process. Technical skills enable the manager to understand product capabilities and limitations, facilitating customization and troubleshooting when necessary.
Leadership and problem-solving skills are applied to motivate teams, resolve conflicts, and address challenges proactively. Additionally, analytical skills are used to monitor project metrics and client feedback, driving continuous process improvements and enhancing overall client satisfaction.
