About us
Flipturn is accelerating EV adoption with software to better manage, optimize, and monetize EV charging. Our platform helps customers run their charging operations more smoothly, reduce energy costs, and collect payments from drivers—so they can maximize the ROI of their chargers and scale their EV programs faster. By 2030, EVs will represent more than 60% of vehicles sold globally, with many millions of charge points being deployed every year, representing an enormous market opportunity for Flipturn.Flipturn is backed by top VC firms CRV and Accel, has raised over $15M, and works with numerous Fortune 500 companies across our customer base.
Role and expectations
We are looking for a Customer Success Manager to join our team. This would be the first dedicated customer success role at the company, so would involve owning the customer success function and working with company leadership to define and drive successful customer outcomes. As the company grows, this role could involve building out our customer success team.As a customer success manager, some of your responsibilities may include:
- Meeting regularly with customers to understand their experience and pain points with the products, providing a crucial bridge between the customer and Flipturn.
- Developing, owning, and systematizing Flipturn’s charger onboarding processes, which involves coordinating with both internal and external stakeholders.
- Fielding customer issues and requests, while identifying and compiling trends in customer feedback to inform product development.
- Managing, optimizing, and scaling product support and customer success operations, which may include developing a program that utilizes AI tools and outsourcing when strategically appropriate.
- Produce weekly customer health and sentiment reports for the leadership team, jumping onto customer calls as necessary.
- Leading QBRs with major Fortune 500 customers and partners
About you
We’re looking for someone who is excited about joining a small but quickly moving climate tech startup in the EV charging space.You’ll be a great fit for this role if you enjoy:
- Operating as part of a small team at a startup
- Contributing to company strategy, while also taking a hands-on role in solving customer problems
- Working directly with customers and external partner organizations
- Working closely with an extremely nimble product/design/engineering team to help make customer dreams a reality
A strong candidate will have the following experience/skills
- Bachelor’s degree in a related field
- 2+ years of experience as a customer success manager or a customer facing role
- Ability to analyze customer data and support tickets to identify areas of improvement
- Excellent communication skills, both writing and verbal
- Excellent problem-solving and critical-thinking skills
- A customer-first mindset, and experience interfacing directly with customers
- Experience in the EV charging industry is a plus
Benefits
- Healthcare benefits. Top tier health, dental, and vision insurance coverage. 100% of employee premiums and 50% of dependent premiums are covered by us.
- Equity benefits. All offers come with equity packages. Equity vests over four years, with a one year cliff.
- NYC office in the Union Square area with lunch on Tuesdays and Thursdays. Generous equipment and office furniture budget for all team members, including remote.
- Quarterly team bonding in NY with the full team, while still being remote friendly.
- Unlimited time off with a culture of actually taking vacation.
- 401(k) program
Compensation:USD 90000-175000
