Senior People Operations Manager

The role:

• Ensure people practices are seamless, compliant and scalable across Europe, Asia and US/Canada
• Drive operational excellence in day-to-day HR processes, enabling a smooth employee lifecycle and supporting teams - both by managing daily operations and continuously improving processes

Key responsibilities:

🌍 People Operations

• Own day-to-day People Ops support for entire employee lifecycle for employees across the EU, Asia and and US/Canada (onboarding, offboarding, contracts, benefits, payroll coordination, etc.)
• Ensure compliance with local labour laws and internal HR policies
• Manage core HR platforms (Rippling, Deel etc.)
• Act as the point of contact for employment queries across the EU and US
• Work closely with finance and external providers to manage payroll cycles, benefits providers, and employee data
• Ad hoc support for other employee groups as business needs require

🛠️ Process, Systems & Data

• Develop and optimise scalable processes for key employee lifecycle moments (e.g., promotions, relocations, probation, exits)
• Own and improve our HR systems and data integrity across tools (HRIS, knowledge base)
• Build internal documentation for people processes, policies, and FAQs
• Monitor and report on key People Ops metrics (e.g., onboarding NPS, engagement, compliance rates, attrition, revenue per employee and HRIS accuracy)

🔊Employee Relations

• Serve as a trusted point of contact for day-to-day employee relations matters
• Support and coach managers on employee concerns, performance issues and conflict resolution
• Ensure fair, consistent, and compliant handling of employee issues across regions
• Partner with legal and external counsel on sensitive or complex ER cases as needed
• Maintain and update company policies, handbooks and internal documentation
• Monitor trends in engagement, attrition, or concerns to identify preventative action

📈 Projects & Continuous Improvement

• Lead or support people-related projects across regions (e.g. benefits review, HRIS optimisation, job architecture, onboarding revamp and policy rollouts)

🏢 Workplace Experience

• Ensure consistently excellent experience for remote and hybrid employees
• Coordinate perks, recognition and wellbeing initiatives that align with culture and budget
• Manage regional workplace vendors for our office hubs

🤝 Cross-Functional Support

• Partner with Legal, Finance, IT and external providers on contracts, compliance, monthly reporting and audits
• Support Talent Acquisition with smooth processes for hiring, onboarding, and internal changes
• Collaborate on initiatives that improve the overall employee experience

Must-have skills and experience:

• Experience in People Ops in a scaling global tech company
• Strong knowledge of HR processes and compliance across at least two EU markets and US or Canada
• Experience working with EOR providers
• Proficient with HR systems
• Process-driven mindset with strong attention to detail
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced ambiguous environment
• Proactive, solutions-orientated and able to prioritise competing priorities

Nice-to-have skills and experience:

• Experience in a fintech
• Experience with Rippling as HRIS