The Learning and Development Specialist will play a vital role in enhancing the skills and knowledge of our Operations employees through content and training creation, along with the facilitation of training. Supporting the success of operation agents, the L&D Specialist will create, edit, and maintain clear and accurate content that instills Prosper core values and empowers agents to deliver outstanding customer support. This role requires a creative individual with strong communication, written, and analytical skills, and a passion for fostering employee development.
Problems You Will Solve
- Develop and write accurate and user-friendly content for our internal knowledge base.
- Collaborate with team members and subject matter experts to enhance existing content or to create new content.
- Develop communications for new changes, updates, or deployments.
- Build partnerships with cross-functional teams and develop strong working relationships with internal customers.
- Translate complex technical information, legal jargon, or operational processes into clear, concise language.
- Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements.
- Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability.
- Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development.
- Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate information and validate content.
- Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs.
- Utilize a variety of training methods and techniques to provide a world-class training experience.
- Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports.
- Stay informed about industry trends, technologies, and best practices in learning and development and relevant to operational effectiveness.
About You
- Ability to write clear, concise, and grammatically correct content for diverse audiences.
- Capable of translating complex information into engaging content.
- Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement.
- Ability to manage multiple projects simultaneously and meet deadlines.
- A passion for learning and dedication to supporting others’ professional growth.
- Proficient in Google Workspace
- Experience working in call center operations, loan processing, underwriting, or general loan operations for 2+ years.
- Consumer Financial Services industry experience.
- BA/BS degree in Learning & Development, teaching or relevant field.
#IND1#LI-AR1
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan.
Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission. We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunitiesCollaboration creates better solutions Curiosity fuels our innovationIntegrity defines all our relationshipsExcellence leads to longevity Simplicity guides our user experience Accountability at all levels drives resultswww.prosper.comOur Story & Team // Our BlogApplicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA) California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/At Prosper, we're looking for people with passion, integrity, and a hunger to learn.
We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.Apply for this job
