About Betr
Founded in 2022 by Joey Levy and Jake Paul, Betr is building the world’s first real money gaming super app. The company’s first product, Betr Picks, launched in September 2023 and quickly grew to several hundreds of thousands of paying users. Betr plans on launching multiple additional new nationwide gaming verticals within its single app experience in 2025 to further differentiate its product offering. In addition to its single-app experience, Betr’s gaming products are differentiated through a unique, simplified user interface that is catered to the casual sports fan, enabling Betr to capture more of the under-penetrated online gaming addressable market.
Betr’s media division, Betr Media, is one of the fastest growing sports betting media brands in the U.S. and helps support the company’s user acquisition and retention efforts. Betr is backed by Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and other top-tier investors.About The Role:Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Customer Operations Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Customer Operations Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Customer Operations team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.This role is based in our Miami, Florida HQ. You must be based in this area or be willing to relocate to be considered for this position.
What You'll Do:
- Support and resolve user issues and inquiries in a professional and timely manner
- Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support
- Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Provide technical assistance to fans regarding our mobile application
- Review and approve player deposits and withdrawal requests
- Ability to use and understand our internal admin tools, review accounts, troubleshoot bugs, and resolve issues
About You:
- 1+ years’ experience in customer service or customer experience focused role
- Detail oriented with the ability to make data-driven decisions to improve customer communication performance
- Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
- Experience with payment providers (PayPal, Online Banking, card processing)
- Experience working with Customer Support tools like Salesforce, Zendesk etc.
- Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
- Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport
- Ability to multitask efficiently and effectively
- Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities
Bonus Points
- A lifelong, passionate sports fan with a deep understanding of how to engage fans
Benefits @ Betr:
- Competitive compensation and equity ownership
- Medical, Dental, Vision (80% coverage from Betr)
- 401K to participate in
- Generous, Unlimited Time Off Policies
- Full equipment setup
- Opportunity to work alongside the best in the industry at our collaborative warehouse in Miami
At Betr, we're driven by a shared vision to reshape the sports & gaming industry. As a dynamic startup poised for remarkable growth, we're dedicated to crafting innovative experiences that cater to sports enthusiasts across the nation. We believe in pushing boundaries, embracing diversity, and fostering a collaborative culture that extends beyond the world of sports. Join us in shaping the future of sports entertainment!Betr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to applyThank you for your interest in Betr. We look forward to reviewing your application.Apply for this job
