Senior Systems Engineer
PURPOSE
The Senior System Engineer leads key initiatives across Ascend’s enterprise application ecosystem, ensuring platforms are reliable, well-supported, and aligned with evolving business requirements. This role takes ownership of high-impact platform efforts such as post-acquisition integrations, tool deprecation, and cross-system workflows. Serving as a subject matter expert, the Senior System Engineer is responsible for platform design recommendations and mentoring junior team members across support, documentation, and operational excellence.
RESPONSIBILITIES
- Lead platform administration efforts, including system configuration, change coordination, and license planning across enterprise tools like ServiceNow, Okta, and others.
- Manage high-complexity integration or migration efforts during mergers and acquisitions, from access reviews to cutover planning.
- Support CMDB data quality and relationship mapping by collaborating with the CMDB Manager.
- Serve as a final escalation point for platform support tickets and complex system issues.
- Propose and implement operational improvements to optimize platform performance and reduce administrative overhead.
- Define and maintain standard operating procedures for key platform tasks and user lifecycle processes.
- Mentor system engineers and associates through knowledge sharing, reviews, and onboarding.
- Review and document dependencies and workflows between tools to support supportability, governance, and rationalization.
- Collaborate with internal teams to ensure systems meet operational, security, and usability needs.
- Provide platform metrics and operational reports as needed for audits, system health reviews, or project updates.
- Other responsibilities as assigned by management.
MINIMUM SKILLS, EDUCATION AND EXPERIENCE
- 4–5 years of experience in enterprise systems administration, platform engineering, or IT operations.
- Demonstrated leadership of multi-system initiatives, migrations, or integrations.
- Strong understanding of identity management, platform governance, and system architecture.
- Excellent documentation and communication skills.
- PREFERRED SKILLS, EDUCATION AND EXPERIENCE
- Certifications in key platforms (e.g., ServiceNow Certified System Administrator, Okta Certified Administrator).
- Experience in multi-client or multi-organization platform consolidation.
- Understanding of license and entitlement management across SaaS platforms.
- Prior work in an MSP or distributed enterprise IT environment.
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
PHYSICAL DEMANDS: Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s). Salary Expectations: $85,000-$90,000The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role.
In addition, internal equity, market trends, and geographic location may also influence the final salary.Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.
