Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology.
Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.The Yondr School Success Associate is a seasonal role to help with the busy back to school season.
They are responsible for facilitating program overview webinars with new partners, and pre- and post-launch support calls to ensure partner success. To thrive in this role, you must be highly organized and laser-focused on delivering exceptional customer experiences.
Duties & Responsibilities:
Following the established best practice protocols for Yondr Small School Implementation and ongoing Partner Success you will drive partner and Yondr outcomes through:
Program Implementation:
- Facilitate onboarding webinars for new small school partners to kick off the implementation process
- Follow up with onboarding webinar attendees to send online course credentials, and links to critical getting started resources.
- Help troubleshoot any implementation barriers.
- Set calendar invites and host personalized pre- and post- launch date check in calls to ensure readiness and success.
Desirable Skills/Experience:
- Background and/or experience in education (specifically grades 6-12).
- Familiarity with current educational practices around implementing school programming.
- Exceptional interpersonal skills and communication skills, oral and written.
- Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and demonstrates resilience to navigate through rapid growth.
- Proficiency in technology: skilled in digital tools and technology platforms that support a remote work environment.
- Solution-driven mindset: the ability to embrace change and tackle obstacles with a proactive and solution-oriented approach.
Role Type:
- Part time - Up to 30 hours per week
Requirements:
- Bachelor’s Degree
- 2+ years of experience in customer service, education, and/or a related field.
Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.
