At Bluefin, we thrive in a dynamic and fast-paced environment where innovation and leadership are at the forefront of everything we do. Join us in revolutionizing data security within the integrated payments industry, as we protect over 35,000 companies across 60 countries with our cutting-edge encryption and tokenization technologies. Our collaborative culture empowers you to take initiative and make impactful contributions, while our commitment to professional growth ensures you have the tools and opportunities to excel. Embrace the challenge of working in a vibrant atmosphere that values agility and leadership, and be part of our mission to create secure, frictionless experiences for businesses and their customers. If you’re ready to drive change and make a difference, we invite you to embark on this exciting journey with us!
We are seeking a data-driven, systems-savvy Director of Sales Operations to streamline, optimize, and scale our sales operation’s function. This role is crucial in driving operational excellence across our revenue team by providing actionable insights, improving sales processes, and ensuring tools and systems are aligned to maximize productivity and performance. This individual will be responsible for equipping our sales team with the tools, content, training, and best practices needed to accelerate sales cycles, improve win rates, and scale our revenue engine.
You’ll serve as the critical link between sales, marketing, product, and operations, ensuring our reps are always prepared to win.This role reports to the SVP, Customer Success & Sales Admin.The ideal candidate brings proven experience leading high-performing teams in Sales Operations or a related function, with the ability to balance strategic leadership and hands-on execution. This is a player/coach role.You’ll be expected to manage and develop a team while independently delivering on key operational responsibilities.
Sales Performance & Analytics
- Develop, maintain, and communicate sales dashboards, KPIs, and reports to track team performance and revenue growth.
- Analyze sales data to identify trends, forecast outcomes, and provide strategic recommendations to sales leadership.
- Own pipeline health metrics and reporting cadence to drive forecasting accuracy.
Process Design & Optimization
- Define, document, and continually improve sales processes across the funnel (from lead to renewal).
- Identify bottlenecks and implement automation to improve rep productivity and reduce manual work.
- Partner with cross-functional teams to ensure operational alignment across Sales, Marketing, and Customer Success.
Sales Tools & CRM Management
- Own the optimization of sales processes within the Salesforce CRM and sales tech stacks, including ZoomInfo and LinkedIn.
- Evaluate, implement, and maintain new sales tools to drive efficiency and insights.
- Ensure data integrity, hygiene, and consistency across systems.
- Create and manage a centralized content repository (playbooks, battle cards, objection handling guides, etc.).
- Collaborate with Marketing and Product Marketing to ensure sales materials are accurate, accessible, and aligned to the buyer journey.
Cross-Functional Collaboration
- Act as a strategic partner to Sales Leadership, Product, Marketing, and Customer Success.
- Coordinate the launch of GTM initiatives with appropriate enablement support.
Training & Onboarding
- Design, implement, and continuously refine onboarding programs for new sales hires.
- Develop ongoing training initiatives to address skill gaps and reinforce key competencies.
- Partner with product and marketing to ensure the team is up to date on new features, positioning, and messaging.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- 8+ years of experience in Sales Operations, Revenue Operations, or related roles in high-growth B2B environments. Experience in the Payment Processing industry is preferred but not required.
- Deep understanding of B2B sales processes, pipeline management, forecasting methodologies, and revenue acceleration strategies.
- Proficiency with CRM platforms (Salesforce strongly preferred) and sales enablement tools (e.g., Gong, Clari, Outreach, ZoomInfo).
- Ability to translate complex data into actionable insights for executive and frontline audiences.
- Experience owning KPIs, designing reports, and driving forecasting accuracy.
- Demonstrated success partnering with cross-functional stakeholders, including Sales, Marketing, Product, and Customer Success.
- Strong communication and influence skills with the ability to drive alignment across teams.
- Bachelor’s degree in Business, Finance, Marketing, or a related field preferred; MBA or relevant graduate degree is a plus.
- Proven experience leading high-performing teams in Sales Operations or a related function; must be able to balance strategic team leadership with hands-on execution.
