Boll and Branch is seeking a District Manager to join our growing retail team. Reporting to the SVP Retail, the District Manager is a key role in shaping the success of our retail operations. You will be responsible for overseeing 12-15 stores. You will create strategies for recruiting, developing, training and retaining our store teams. You will foster the growth of store managers, ensuring they deliver an outstanding employee and customer experience, uphold operational excellence, execute impeccable merchandising, and achieve maximum productivity and profitability. The District Manager is accountable for achieving sales goals and key performance indicators (KPIs) while enhancing community engagement and promoting elevated services.
This is a remote position that includes frequent travel for in-store visits to engage with store teams and ensure adherence to company standards across all stores. Since you'll be expected to spend an average of 4 days per week working in our stores, we are looking for candidates based in the Midwest, Northeast, or DC Metro area.Responsibilities Include:People Management
- Oversee recruitment, hiring, and development of store teams with a focus on increasing diversity in our teams, while fostering an inclusive and collaborative work environment.
- Coach store managers to achieve financial goals, proactively resolve issues, and enhance performance and customer service.
- Lead purposeful store visits aimed at fostering behaviors that empower the team to consistently achieve positive outcomes in all aspects of the business.
- Effectively guide and inspire store teams during periods of organizational change, helping them adapt to new strategies, processes, and business dynamics to foster continuous growth and success.
- Resolve employee relations issues promptly, collaborating with the SVP of Retail and People Team when necessary.
Customer Service and Sales
- Ensure all store teams provide the highest quality customer service, clienteling, elevated services and store events.
- Empower employees to exceed customer expectations and foster long-term loyalty through elevated services (in-store, virtual, and in-home consultations).
- Oversee community engagement initiatives to enhance brand visibility and strengthen relationships within the district, ensuring active participation in local events and initiatives that contribute to the overall growth and positive impact in the community.
- Develop and implement strategic initiatives to drive sales, achieve and surpass store sales plans, enhance customer loyalty, and ensure prompt resolution of escalated customer service issues.
- Analyze business trends (sales reports) and control store expenses to help drive overall profitability.
- Cultivate comprehensive brand and product knowledge among store teams.
- Attend in-home consultations within your district.
Operational Excellence
- Ensure maintenance and organization of stores to consistently meet company standards for optimal operational efficiency and employee and customer experience.
- Support, promote, and assume responsibility for loss prevention through compliance in security, store cash controls, and inventory management to maintain data integrity.
- Ensure stores maintain impeccable visual merchandising and housekeeping standards; implement and follow up on company directives.
- Maintain strong cross-functional partnerships with corporate employees and vendors.
Any and all other functions, duties, or projects as assigned.Qualifications:
- 4+ years of multi-store management experience in retail.
- College degree preferred; equivalent experience will be considered.
- Experience opening new stores.
- Ability to travel overnight and/or between stores as required. The District Manager is expected to spend an average of 4 days per week working in stores.
- Flexibility to work, days, nights, weekends, and holidays to meet the needs of the business.
- Understanding of specialty retail, customer service, visual merchandising, and store operations.
- Track record of surpassing sales and profit targets.
- Demonstrated ability to grow and develop store managers.
- Demonstrated ability to drive results, execute based upon direction and manage multiple, competing priorities.
- Demonstrated ability to build diverse, high performing teams.
- Demonstrated ability to deliver an exceptional employee and customer experience.
- Strong leadership, critical thinking, and problem-solving skills.
- Strong verbal and written communication skills.
- Effectively communicates and collaborates with customers, peers, corporate teams, vendors and community partners.
- Proficient with standard office and retail environment equipment (POS, alarm systems, scanners, etc.).
- Intermediate knowledge of G-Suite (Gmail, Google Drive, Docs, Sheets, Slides), as well as Microsoft Office (Word and Excel).
- Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs, and be able to climb a ladder/step stool.
The annual base salary range for this role is $115k - $175k. It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking.The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs.
You must be able to complete all physical requirements of the job with or without a reasonable accommodation.About Boll & Branch: At Boll & Branch, we don’t make bedding like everyone else. We make it better.In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are:
- Cultivators of the Highest Quality Threads
- Pioneers in 100% Organic Cotton
- Free from Toxins at Every Step
- 100% Traceable from Farm to Finish
- Committed to Fair and Ethical Treatment for All
Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have six retail stores around the country as well as partnerships with Bloomingdale’s and Nordstrom.Boll & Branch LLC is an equal opportunity employer.
