HP TECHNICIAN – LOS ANGELAS, CA – ON-SITE
As an HP Technician, you are responsible for proactive and reactive services on HP and Canon devices we service. This position will fully support our customer by troubleshooting, diagnosing, and repairing devices and equipment. This role is working primarily with HP and secondarily with Canon devices. In addition, the position will lead new installations and decommissioning out-of-date devices while promoting excellent customer service as an imageOne team member!Who We AreimageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States.
Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment.Our Accomplishments:- Forbes Small Giants 2017: America's Best Small Companies- Crain’s Cool Places to Work in MI- Detroit Free Press Top 100 Workplaces- Metropolitan Detroit’s 101 Best and Brightest Companies- National Best and Brightest Companies to Work For- Sloan Award for Workplace Effectiveness and FlexibilityResponsibilities:
- Troubleshoot and diagnose problems on HP and Canon devices
- Repair issues on HP and Canon devices
- Support of new device installation, moving device between sites, and removing/decommissioning end of life devices
- Routine and preventative maintenance on devices and equipment
- Ensuring all devices are reporting and communicating
- Proactive and reactive toner replacement
- Remote triage and management/administration of fleet management tools and data collection agents
- Accurate asset control and accountability of entire fleet
- On site inventory organization and management
- Maintaining and regularly adjusting needs to auto replenishments
- Toner/parts ordering and recycling
- Administration and support of customer print solutions
- Delivering an extraordinary customer experience
- Ad hoc reporting of customer metrics and service insights
- Being a representative of imageOne
Requirements:
- Experience in troubleshooting, diagnosing, and repairing HP and Canon devices
- Certified in HP A3 and Canon (preferred)
- Knowledge and experience with IT ticketing systems, ServiceNow and EA preferred
- High attention to detail and follow through
- Ability to attain a seaport TWIC card
- Excellent communication skills – both written and verbal
- Professional attitude with a desire to learn and grow
- Strong interpersonal and analytical skills
- Proficient with Microsoft O365 suite
- Alignment with imageOne core values
imageOne benefits:
- Amazing workplace culture
- Competitive salary
- Profit bonus program
- Medical, prescription drug, dental, and vision benefits
- Health savings account benefits
- Flexible spending account benefits
- Company-paid life insurance
- 401k matching program
- Paid time off program
- Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)
Why Join Us?We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice, covering their work for the day.If imageOne sounds like the company for you, send us your resume to be considered for this position. We're excited to meet you!
