Job Title: Customer Success Associate (New College Grad)
Location:
The Greater Washington DC Area, Raleigh, NC, or Rochester, NY
Company
Mytonomy Inc., based in Bethesda, MD, is a leader in enterprise cloud solutions for health engagement and education. Mytonomy creates efficiencies for doctors and nurses by streaming broadcast-quality, evidence-based video and written educational content to patients and their families, enabling them to lead healthier, happier lives. Coupled with intelligent communication, patient/family surveys, and a real-time data dashboard, Mytonomy Cloud for Healthcare is transforming care delivery across the care continuum.Mytonomy Cloud for Healthcare is fully interoperable with all major EMRs and CRM solutions.
It brings together over 100 conditions, more than 3,000 clinical video episodes, and thousands of written assets, all delivered via a single engagement platform spanning the entire patient journey —from discovery to recovery. Mytonomy can rapidly scale across the inpatient and outpatient settings, digitizing the patient journey and helping patients transition from hospital to home. To learn more about Mytonomy, please visit http://www.mytonomy.com.
Position Overview
The Customer Success Associate (CSA) will work closely with the Customer Success Director to ensure the successful implementation and ongoing support of Mytonomy’s patient education platform. This role offers hands-on experience in project coordination, content operations, and client engagement across leading healthcare organizations.As a key support role, the CSA will assist in organizing internal and external workflows, help coordinate content deployments, and ensure projects stay on track. The CSA will learn to develop client relationships and will grow into supporting clients independently.
The ideal candidate is very conscientious, highly organized, tech-savvy, and passionate about healthcare transformation.
Key Responsibilities
1. Project Management Support
- Assist the CS Director in managing active client accounts by coordinating timelines, action items, and documentation.
- Support the use of project management tools (e.g., Asana, Google Workspace) to track project deliverables and ensure timely execution.
- Help facilitate meetings with internal teams and client stakeholders by preparing agendas, taking notes, and ensuring follow-ups.
2. Content Operations
- Work with internal content teams to track the progress of content development and localization activities for client deployments.
- Support documentation and organization of content metadata, configuration details, and update logs to maintain alignment with client expectations.
- Ensure that clients are kept informed on new content launches, updates, or changes to their deployed assets.
3. Client Engagement Coordination
- Serve as a secondary point of contact for assigned client accounts, providing timely updates and operational support.
- Help prepare materials for client meetings, including PowerPoint decks, performance reports, and workflow guides.
- Monitor key success metrics and compile performance dashboards under the direction of the CS Director.
Qualifications
Education:
- A bachelor’s degree in a STEM field is preferred. Other fields will be considered, such as Public Health, Pre-Med oriented fields, Healthcare Administration, Communications, or Business.
Experience:
- No prior experience required; this role is designed for new college graduates.
- Prior experience with project management tools (e.g., Asana, Trello) and collaboration platforms (e.g., Google Workspace, Slack) is a plus.
Skills & Attributes:
- Extremely conscientious. You keep your commitments.
- Strong attention to detail and a long attention span. You are intellectually curious about many topics, but not a dilettante. You love going deep and mastering the details of an assignment.
- Strong organizational and time management skills with an ability to handle multiple tasks and priorities.
- Excellent written and verbal communication skills.
- Collaborative mindset, proactive problem-solver, and a willingness to learn and grow within the organization.
- Passion for healthcare innovation and improving patient experiences.
Benefits
- Competitive salary, stock options, and benefits package (health, dental, vision).
- Mission-driven, high-growth company culture.
- Opportunities for mentorship, professional development, and upward mobility within Customer Success.
