Position Start:
Q3 2023Reporting to: Secondary Marketplace Operations Manager, KenyaOur Purpose:At Watu Africa, we empower entrepreneurs.WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa’s fastest-growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of the team transforming it into reality. Our vision is to provide asset financing services for mobility assets (motorcycles, three-wheelers, and vehicles) and phones to ambitious individuals who believe that, when provided with the right tools, they can fulfill their dreams as entrepreneurs and prosper in life while supporting the needs of their families and community.
We, therefore, have a commitment to Empower Entrepreneurs by providing the means needed to move and improve in their lives.What you will do:The Secondary MarketplaceDepartment at Watu operates using a dealership model. It is responsible for the storage, refurbishment, refinancing and sale of second hand assets.
- Team Management and leadership.
- Work closely with HR team to identify and recruit the right talent to the team as per the HR defined company process
- Manage daily performance of the team while Providing feedback on areas of improvement and ensuring set KPIS and tasks are completed or achieved.
- Training and development of team members in terms of their skill and use of tools required for the job.
- Interact with other departments they call us including recovery Healthcare teams branch and regional teams
- Manage team welfare ensuring the team is in the right mental physical state and have the right equipments and tools to perform their duties
- Process and projects
- Owner of process and routine compliance as per stated processes ensuring strict execution of defines routines and processes
- Receive assets at the warehouse correctly with the right documentation
- Check and monitor that assets are stored at the right zones and easily accessible
- Check and monitor that assets are assessed correctly by the mechanics
- Monitor that assets are released correctly to the right stakeholders in terms of sale,releases and transfer of assets
- Check that assets are tagged with the right pricing or color codes and discounts applied when required.
- Maintain and monitor inventory accuracy in line with audits carried out and manage warehouse capacity ensuring enough stock balance vs capacity of the warehouse
- Daily queue management to ensure adherence to set SLAs working closely with other departments.
- Check that required documents are collected ,stored and shared with the right stakeholders if required
- Provide insights and recommendations on process improvements
- Conceptualize and manage projects that improve efficiency and productivity of the team
- Commercial
- Drive and manage sales of the warehouse as per the set baselines
- Innovate or improve ways to pushing sales of repossessed assets
- Manage projections to ensure enough stocks available to achieve sales targets
- B2B Sales management dealing with corporates,garages and bulk buyers
- Administration
- Plan and implement the budgeting of the petty cash required to run the warehouse
- Manage and monitor health and safety standards are adhered to at the warehouse
- Liaise with relevant departments to ensure all bills and invoices are paid and documented properly
- Be the Custodian of all assets, office equipment and tools of trade managing losses and fraud
- Manage Stakeholders through upwards and downward communication and feedback
- Hold regular meetings with the direct and indirect reports to inform,motivate and sense check objectives and alignment
- Issue resolution
- Resolve any issues escalated from clients escalated are resolved or escalated as per the escalation matrix set
- People & Leadership
- Conduct mid- year performance appraisals, annual performance appraisals and monthly 1-1s as part of performance management cycle.
- Lead, coach, motivate, inspire and develop others to create an environment that fosters teamwork and cooperation
- Identify the team's training needs and ensure team members obtain the appropriate training and support.
- Develop creative ways to keep employees motivated and encourage teams to work to achieve the set key performance indicators ( KPIs)
- Identify and recommend new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience.
- Cascade communication and any changes in policies, schedules and product knowledge to the team.
- Lead, attend and participate in team meetings.
- Address and resolve team conflicts and maintain a professional work environment that is values based.
- Administration and Day-to-Day Activities:
- Oversee day-to-day administrative activities of the region by traveling to various locations assigned
- Ensure accurate record-keeping, documentation, and reporting.
- Monitor key performance indicators (KPIs) and provide timely reports to senior management.
- Custodian of Occupational Health and Safety of the assigned location
- Representative of the company in the assigned location
- Advocacy and Stakeholder management : Working closely with the Secondary marketplace teams,leadership and other stakeholders eg the bodaboda community to advocate for and protect the interests of Watu Africa Kenyan business entity with both internal and external key stakeholders
What are we looking for: - Degree in Supply chain Management or a related field
- Atleast four (4) years experience in a fast paced warehouse lead role managing hourly employees
- Aggressive , Self motivated with high energy and ability to prioritize, meet deadlines and flexibility to adopt fast paced and dynamic working environments
- Demonstrated strong leadership skills, driving performance, influencing culture and love for developing talents
- Strong analytical and data management skills
- Experience in risk management, fraud prevention, and reduction strategies
- Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds
- Excellent interpersonal skills with a team spirit to go an extra mile and assist other team members to achieve common goals
- You possess flexibility and adaptability to thrive in a fast-paced, dynamic environment
- Ethical, compliant professional with no criminal records.
- You are passionate about our mission to empower entrepreneur
