Order Services Coordinator

YondrLos Angeles, California, United StatesOnsite

Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can ﬂourish in the absence of technology.

Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

SUMMARY

Yondr is seeking a detail-oriented and customer-focused Order Services Coordinator to join our team. This role will ensure accurate order processing, facilitate seamless cross-functional communication, and deliver exceptional customer service throughout the order lifecycle.

DUTIES AND RESPONSIBILITIES

Order Processing and Management: Accurately process customer orders, ensuring timely entry, tracking, and fulfillment.
Customer Support: Address inquiries regarding order status, discrepancies, and product availability, providing excellent service.
Coordination and Communication: Work closely with internal teams (sales, warehouse, logistics) to ensure smooth order fulfillment.
Issue Resolution: Investigate and resolve order-related issues, including billing discrepancies, shipping delays, and returns.
Data Entry and Reporting: Maintain accurate records, update order databases, and generate reports on order trends and performance.

QUALIFICATIONS

1–2 years of relevant experience in order management, customer service, or a related operational support role.

Customer Service: Ability to communicate effectively and provide a positive customer experience across all interactions.
Problem Solving: Proactively address issues and implement practical solutions quickly and efficiently.
Data Entry: Strong accuracy and speed in entering and managing order data.
Attention to Detail: Meticulous approach to tracking, documenting, and reviewing order information.

Job Location:

West LA/Venice office - this is a hybrid position and will require some in-office attendance each week

Benefits:

401K plan
Health, dental & vision insurance
A dynamic & inclusive work environment

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.

Life at Yondr

Thrive Here & What We Value1. PhoneFree Spaces for Artists, Educators, Organizations, and Individuals | 2. Mission to Create Spaces Where Genuine Connection, Focus, and Creativity Can Flourish in the Absence of Technology | 3. Support for Schools through Cell PhoneFree Programs | 4. Topnotch Guidance and Programming for Customer Success | 5. Emphasis on Delivering Exceptional Customer Experiences</s> | 1. Missiondriven work environment | 2. Education technology or education product experience a strong plus | 3. Passion for genuine connection, focus, and creativity in the absence of technology | 4. Equal opportunity employer that does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.</s> | 1. Collaborative problemsolver | 2. Passion for operational efficiency and process improvement.</s> | 1. Yondr creates phonefree spaces for artists, educators, organizations and individuals around the world. | 2. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology. | 3. Yondr supports schools through cell phonefree programs. | 4. Our education programs facilitate the successful implementation of phonefree school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. | 5. In addition, Yondr supports top artists in music and comedy by creating phonefree shows, allowing performers and audience members to enjoy live performances without the distraction of phones.</s> | Dynamic & Inclusive work environment | 401K plan | Health, dental & vision insurance</s> | 1. Inclusive Work Environment | 2. Equal Opportunity Employer | 3. Dynamic and FastPaced Work Environment | 4. MissionDriven Company Culture | 5. Opportunities for Professional Development and Growth.</s> | 1. Emphasis on Creating PhoneFree Spaces for Artists, Educators, Organizations, and Individuals Around the World | 4. Facilitation of Successful Implementation of PhoneFree School Environments by Providing Administrators and Teachers with Education, Training, and Development Resources, Along with All Necessary Equipment | 5. Support for Top Artists in Music and Comedy by Creating PhoneFree Shows, Allowing Performers and Audience Members to Enjoy Live Performances Without the Distraction of Phones.</s> | Equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.