The Potter’s House is seeking a passionate and flexible Community Lead to join our team! This position plays a key role in helping guests, members, and volunteers feel connected, supported, and spiritually engaged, both in-person and online.
We are currently hiring with an open specialty, meaning the right candidate may bring strengths in one of three key areas: Volunteer Experience, eChurch Engagement, or New Member Experience. While each Community Lead brings a primary area of focus, all are cross-trained and work collaboratively across the entire Community Department. If you’re a servant-hearted leader with a passion for people and a team-first mindset, we’d love to meet you.
Key Responsibilities
- Serve as a general point of contact for all Community-related needs—onsite and online
- Carry primary responsibility in one of the following areas, based on your background:
- Volunteer Experience: Recruit, onboard, and shepherd volunteers across ministry areas
- eChurch Engagement: Host and manage online service experiences and virtual community building
- New Member Experience: Welcome, follow up with, and guide new guests through their next steps
- Help lead Sunday operations, Wednesday night gatherings, and special events
- Support team communication, scheduling, and coordination across all areas of Community
- Respond to inquiries and needs from members, guests, and volunteers in a timely and pastoral way
- Collaborate with departments like Production, Marketing, and Ministries for aligned outreach
- Participate in department-wide meetings and initiatives, offering insight beyond your specialty
- Track key engagement data and contribute to ongoing improvement strategies
What Success Looks Like
- People feel seen, welcomed, and cared for from first visit to full engagement
- Your assigned area runs smoothly and reflects excellence, empathy, and order
- You can confidently jump in and support other areas of the Community Team when needed
- You are a go-to person for collaboration, solutions, and Sunday presence
Shared Expectations for All Community Leads
- Be cross trained in Volunteer Engagement, New Member Experience, and eChurch Engagement
- Be able to step into another Community Lead’s function with short notice
- Help lead and support Sunday operations, Wednesday night services, and special events
- Respond to member and guest needs across all Community functions
- Meet weekly to align goals, updates, and growth opportunities
- Carry a spirit of hospitality, excellence, and teamwork in all settings
- Own key metrics and share insights during monthly team reviews
- Collaborate with other departments to support wider church initiatives
Basic Qualifications
- Experience in community engagement, volunteer management, digital ministry, or hospitality-based roles
- Interpersonal and communication skills
- Organizational and project management abilities
- Proficient with CRM systems, volunteer or membership platforms, and digital communication tools
- Commitment to the mission and spiritual life of The Potter’s House
Preferred Qualifications
- Prior experience in church, nonprofit, or community leadership
- Familiarity with volunteer coordination, digital church platforms, or new member care
- Ability to work Sundays and some weekends for events as part of a flexible schedule
Benefits:
- 401(k)/ 401K matching
- Dental/Vision insurance
- Employee assistance program
- Flexible spending accounts
- Health/Life insurance
- Paid time off
- Tuition reimbursement
Schedule:
- 8-hour shift
- Days may vary depending on the need for organization.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship and without presenting a direct threat safety to the applicant or others.
