Regional Student Services Manager

Smith Chason CollegePhoenix, Arizona, United StatesOnsite

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JOB DESCRIPTION | Regional Student Services Manager

JOB TITLE: Regional Student Services Manager

STATUS:

Full Time

TYPE:

Hybrid

REPORTS TO:

Corporate Director of Campus Operations

PURPOSE

The Regional Student Services Manager provides strategic leadership and oversight for the Student Services function across multiple campuses within a designated region. This role is essential in promoting student success through advocacy, engagement, retention, and completion initiatives. The Regional Manager ensures consistency in the delivery of student support services, fosters collaboration between campus teams, and serves as a key liaison between campuses and senior leadership. This position plays a critical role in aligning student support operations with institutional goals, compliance standards, and best practices in higher education.

QUALIFICATIONS / EDUCATION / COMPETENCIES

Bachelor’s degree required; Master’s degree in Education, Student Affairs, or related field preferred
Minimum of seven (7) years of progressive leadership experience in student services or higher education administration
Demonstrated experience managing cross-functional teams and leading student support initiatives at a multi-campus or institutional level
Proven ability to analyze and interpret both qualitative and quantitative data to inform strategic decisions
Excellent written and verbal communication skills, with the ability to engage diverse internal and external stakeholders
Proficient in using student information systems (SIS), CRM platforms, and data reporting tools
Strong conflict resolution, problem-solving, and crisis management abilities
High level of professionalism, integrity, and commitment to a student-first culture
Ability to prioritize, delegate, and manage multiple priorities across various locations
Experience with Title IX, ADA compliance, and regulatory requirements in postsecondary education

KEY RESPONSIBILITIES

Provide strategic leadership and operational oversight of Student Services departments across all assigned campuses
Ensure alignment of campus practices with institutional policies, regulatory standards, and student success metrics
Guide and mentor campus Student Services Advisors, Coordinators, and other staff; oversee hiring, training, and performance management
Develop and implement regional strategies to support student engagement, satisfaction, retention, and program completion
Oversee compliance with policies related to Title IX, ADA, FERPA, and other student services regulations
Standardize processes for documenting student interactions, interventions, and outcomes to support data-informed decision-making
Serve as a liaison between campus teams and senior leadership, communicating needs, outcomes, and strategic priorities
Monitor academic performance and student progress across campuses, identifying trends and implementing region-wide interventions
Lead and support regional initiatives such as orientations, graduation events, outreach, and student appreciation activities
Conduct investigations and address escalated student concerns in collaboration with Campus Directors and compliance officers
Participate in institution-wide committees and contribute to the development of student services policies and initiatives
Promote a culture of collaboration and accountability among campus leaders to ensure consistent and supportive student experience

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand and/or sit for prolonged periods of time
Can independently move objects up to 25 lbs.
Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions
Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others

CULTURE OF CARE:

Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by:?

Creating a sense of community in all interactions and communications with students?
Identifying problem areas and helping?
Opening safe conversations for cooperative solutions?
Holding students to standards and goals that will ultimately make them successful in their careers

I have read the above job description and understand its contents. I further understand that this job description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts, or physical requirements/working conditions associated with my job. I may be required to perform additional tasks necessary to meet standards of quality. I understand that my employment with Smith Chason College is on an “at-will” basis

Life at Smith Chason College

Thrive Here & What We ValueEmphasizes excellence, compassion, inclusivity, and equity | Focuses on professional development, personal achievement, and industry competence for both students and staff | Offers roles in academia, administration, and support services | Provides top-notch healthcare, vision, and dental benefits for eligible employees. | Offers faculty and employee development courses, including CMEs, for continuous learning.</s> | Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. This includes understanding the student's complex lives and creating a school where everyone feels welcomed by: | Creating a sense of community in all interactions and communications with students | Identifying problem areas and offering assistance | Opening up safe conversations for cooperative solutions | Holding students to standards and goals that will ultimately make them successful in their careers</s> | Dedicated to fostering academic excellence and integrity in its graduates ensuring they are well-prepared for the dynamic healthcare industry | Faculty development courses available for continuous learning | Hybrid options available for work flexibility | Conveniently located campuses for easy access</s> | 1. Creating a sense of community in all interactions and communications with students | 2. Identifying problem areas and offering assistance | 3. Holding students to standards and goals that will ultimately make them successful in their careers | 4. Understanding the student's complex lives and creating a school where everyone feels welcomed by.</s> | 1. Creating a supportive environment in which every student can achieve their educational and career goals | 2. Focusing on oneon-one relationships and creating a sense of community in all interactions and communications with students | 3. Identifying problem areas and offering assistance to create safe conversations for cooperative solutions | 4. Holding students to standards and goals that will ultimately make them successful in their careers</s> | Culture of Care: creating a supportive environment in which every student can achieve their educational and career goals | Identifying problem areas and helping | Foster an engaging learning environment and facilitate student success | Collaborate with fellow department team members to deliver effective instruction that aligns with program objectives and industry standards | Uphold ethical standards and maintain confidentiality | Provide constructive feedback and assist students with questions about protocols, procedures and policies | Maintain accurate academic and attendance records, submit grades promptly, and report academic success issues to the Program Director/DOE using the appropriate forms and procedures. | Culture of Care: Creating a supportive environment in which every student can achieve their educational and career goals. | Culture of Care encourages one-on-one relationships, creating a sense of community in all interactions and communications with students. | Culture of Care focuses on the student's complex lives, understanding them and offering assistance when needed.</s> | 2. Encouraging oneon-one relationships | 3. Focusing on the student's complex lives and creating a school where everyone feels welcomed by | 4. Creating a culture that focuses on the student and their wellness.</s> | 1. Culture of Care: Creating a Supportive Environment for Student Success | 2. Oneon-One Relationships | 3. Understanding Complex Lives of Students | 4. Sense of Community in All Interactions and Communications with Students | 5. Identifying Problem Areas and Helping | 6. Opening Safe Conversations for Cooperative Solutions | 7. Holding Students to Standards and Goals that will Ultimately Make Them Successful in Their Careers</s> | Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages oneon-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by: | Culture of Care is our commitment to creating a supportive environment in which every student can achieve their educational and career goals. | Holding students to standards and goals that will ultimately make them successful in their careers. | 1. Culture of Care: Creating a Supportive Environment for Students to Achieve Their Educational and Career Goals | 2. Oneon-One Relationships Focused on Student Wellness | 3. Understanding Complex Lives and Creating a Community Where Everyone Feels Welcomed | 4. Identifying Problem Areas and Offering Assistance | 5. Holding Students to Standards and Goals That Will Ultimately Make Them Successful in Their Careers</s> | Collaborative and cohesive group of professional nurses, staff, and students | Committed to evidence-based teaching and a learning-centered environment | Promotes personal and professional growth, lifelong learning and competent professional practice in our graduates | Values of altruism, autonomy, human dignity, integrity, mindfulness, and social justice promote personal and professional growth, lifelong learning and competent professional practice in our graduates. | Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness | Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. | Culture of Care: Creating a Supportive Environment for Students' Educational and Career Goals | Focus on Providing Promising Careers through Engaging, Instructive, and Supportive Environments that Continue Beyond Graduation | Commitment to One-on-one Relationships and Understanding Complex Lives

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