Job Functions1. Developing and maintaining relationships with customers2. Processing orders and following up on delivery inquiries3. Answering product questions and steering customers to TimberHP resources for design, installation, code compliance, and performance standards.4. Assisting the technical services team in developing customer resources around code and building science topics related to our products.
Job Requirements1. Experience or degree in building construction, building science or other related experience.2. Customer service experience3. Previous experience in an inside sales role in the industrial/manufacturing industry helpful4. Knowledgeable about the building process, building science and/or building code5. Manufacturing/production experience preferred
Skills1. Accurate data entry skills2. Attention to detail3. Excellent analytical and problemsolving skills4. Excellent written and verbal communication skills, particularly as it relates to building materials and installation.5. Excellent organizational skills and attention to detail
ApplyDescription
The Inside Sales & Technical Support Specialist (IS/TSS) elevates and assists to strengthen the relationships TimberHP shares with their distributor and retail partners, as well as product specifiers and installers. This role is responsible for accurately processing orders and following up on delivery inquiries; combined with answering product questions and steering customers and potential customers to TimberHP resources for design, installation, code compliance, and performance standards.Assisting the technical services team in the development of additional customer resources around code and building science topics related to our products.
Requirements
Responsibilities include but are not limited to:
- Develop and maintain relationships with customers
- Develop sales quotes and track customer orders
- Process orders and follow up on delivery inquiries
- Communicate with a wide variety of stakeholders including architects, general contractors, product installers, salespeople and homeowners.
- Ability to understand and utilize industry specific ERP software
- Utilize PO’s and put them through the system in a timely manner
- Collaborate with the sales team daily and communicate with customers on their behalf
- Collaborate with TimberHP’s production team and shipping department regularly
- Maintain current knowledge and training of TimberHP ‘s products and services
- Collaborate with the technical services team on developing best practices, code and building science support resources
- Hybrid remote
Qualifications/Required Skills:
- Accurate data entry skills
- Attention to detail
- Possess excellent follow-up skills
- Excellent analytical and problem-solving skills.
- Excellent written and verbal communication skills, particularly as it relates to building materials and installation.
- Excellent organizational skills and attention to detail.
- Hands-on, can-do attitude to drive sales and profit
- Must be able to work independently and show high initiative with minimal direction
- Proficient in Microsoft Office Suite or similar software.
Education, Experience and Licensing Requirements:
- Experience or degree in building construction, building science or other related experience.
- Customer service experience
- Previous experience in an inside sales role in the industrial/manufacturing industry helpful
- Knowledgeable about the building process, building science and or building code
- Manufacturing/production experience preferred
Physical Requirements:
- Able to lift >50 pounds
- Ability to climb stairs
- Ability to sit for prolonged periods of time
- Ability to pass a drug test
TimberHP by GO Lab EEO Statement:
TimberHP is an equal opportunity employer. TimberHP does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity, marital or familial status, physical or mental disability, or military status.
Life at TimberHP
Thrive Here & What We Value1. Emphasis on innovation and growth | 2. Collaborative work environment | 3. Focus on sustainability and environmental responsibility | 4. Commitment to excellence in all aspects of the business | 5. Encouragement of continuous learning and professional development</s> | Purpose-driven business with a focus on innovation and sustainability | Collaborative team environment across multiple departments | Emphasis on streamlining processes for efficient operations | Supportive of ongoing feedback and professional development</s> | 1. Strong Safety Culture | 2. Shared Value of Safety | 3. Responsible Operations and LongTerm Environmental Stewardship | 4. Innovative and Productive Environment for All | 5. Meaningful Impact and Setting the Gold Standard for Workplace Safety</s> | 1. GO Lab provides equal employment opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. | 2. GO Lab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</s> | 1. Hybrid remote work environment | 2. Handson, can-do attitude to drive sales and profit | 3. Ability to work independently and show high initiative with minimal direction | 4. Proficient in Microsoft Office Suite or similar software.</s> | 1. Meaningful work that makes a real difference in the world by being part of a team that will have a positive impact on the environment through production of a product promoting High Performance, Healthy People and a Healthy Planet. | 2. Comprehensive benefits package designed to meet your needs at every stage of life. | 3. Competitive compensation package, including overtime pay. | 4. Supportive workplace where contributions are truly valued. | 5. Equal opportunity employer that does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity, marital or familial status, physical or mental disability, or military status.</s> | 1. TimberHP is an equal opportunity employer. | 2. TimberHP does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity, marital or familial status, physical or mental disability, or military status.</s> | People-first values | Celebrates teamwork, safety, and continuous learning | Growing company that offers career growth and skill development opportunities | Amazing benefits package | Time off for rejuvenation | Mission-driven company that is reshaping the future of sustainable building | Team-oriented culture where people feel like family</s> | Collaborative and supportive team environment | Opportunity to contribute to impactful financial decisions | Dynamic work environment with room for growth | Competitive compensation and benefits</s> | Values hard work, teamwork, and a positive workplace culture | Offers competitive benefits, compensation, and a culture where the team matters | Celebrates diversity and is committed to creating an inclusive environment for all employees.</s>
