About MoeGo đŸ
MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthyâthe majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents. Join us to help these âpet-repreneursâ build and grow thriving businessesâevery conversation with a customer and every feature goes toward this larger purpose.
From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If youâre looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.This role requires up to 30-50% travel to support on-site discovery, implementation and training with key enterprise clients.
Role Summary
You will lead fullâlifecycle implementations of MoeGoâs enterprise solutionâfrom kickoff through goâlive, data migration, and stabilization. Drawing on your deep petâcare background, youâll translate operational realities into technical solutions, ensure flawless migrations, and drive rapid user adoption across complex, multiâstakeholder environments.
Key Responsibilities
- Define project scope, milestones, resources, and risk mitigation for 100+ location deployments, and manage executive steering committees and crossâfunctional alignment across Sales, Product, Solution Engineer and Data Migration.
- Partner with Solutions Engineers to guide business configuration while mapping business processes into MoeGo workflows and validating alignment with product capabilities.
- Serve as the primary POC for executives, operations, and frontline teams, developing and executing changeâmanagement plans that address user pain points and operational shifts.
- Design and deliver roleâbased training and enablement for admins, power users, and endâusers, creating adoption playbooks, documentation, and success benchmarks.
- Proactively identify and mitigate project risks, lead postâgoâlive stabilization sprints, and ensure smooth handoff to Customer Success and Support for future scaling.
- Create SOPs and playbooks for scaling future locations, planning phased rollouts from core operations through growth to full-scale deployment.
- Capture implementation insights, track and report on success metrics, and collaborate with Product to drive continuous improvement.
Minimum QualificationsÂ
- 5+ years running or supporting multiâlocation pet care businesses (grooming, boarding, daycare), with firstâhand knowledge of workflows, seasonal peaks, and staffing challenges.
- Fast Learner: Demonstrates the ability to quickly master MoeGo's modules and effectively translate customer needs into prioritized adoption plans.
- Experience designing phased rollout roadmaps and codifying them into SOPs/playbooks.
- Natural partner to Solutions Engineers and crossâfunctional teams, balancing business objectives with technical constraints to keep projects on track.
- Proven ability to guide diverse stakeholders (executives, IT, frontline staff) through transitions, earning trust by focusing on userâcentric value.
- Exceptional at crafting clear playbooks, training materials, and executive updates; adept at running workshops and steeringâcommittee sessions.
Preferred QualificationsÂ
- Domain Fluency: Background in pet care operations or adjacent hospitality, with an ability to âspeak operator.â
MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
