Job Functions1. Product Strategy & Vision2. Customer & Market Research3. Roadmap Development4. Requirements Definition5. CrossFunctional Leadership6. Goto-Market Strategy7. Goto-Market Launch8. Performance Monitoring & Optimization9. Drive the product lifecycle from ideation through development, launch, and iteration
Job Requirements1. 5+ years of product management experience, with a strong track record of successfully launching and managing SaaS products, preferably within the healthcare industry.2. Deep understanding of healthcare front office operations, including patient registration, scheduling, checkin/check-out, insurance verification, and administration processes.3. Proven experience in driving innovation and developing solutions that significantly improve user workflows and efficiency.4. Strong analytical skills with the ability to interpret data, identify trends, and make datadriven product decisions.
Skills1. Product management experience with a strong track record of successfully launching and managing SaaS products, preferably within the healthcare industry.2. Deep understanding of healthcare front office operations, including patient registration, scheduling, checkin/check-out, insurance verification, and administration processes.3. Proven experience in driving innovation and developing solutions that significantly improve user workflows and efficiency.4. Strong analytical skills with the ability to interpret data, identify trends, and make datadriven product decisions.5. Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts to diverse audiences.1. Leadership: Provide focus and motivational support to achieve excellence in client satisfaction; Foster teamwork and cooperation for team unity; Manage individual and team’s performance2. Communication: Effective and concise written communication target to specific audiences; Strong verbal communication and listening skills to assure understanding and consultation across multiple stakeholders.3. Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations4. Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review5. Initiative: Engaged and proactive; Takes appropriate action with minimal oversight
Senior Product Manager - AI Front Office
Remote U.S. (designated states)This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA.We are seeking an experienced and visionary Senior Product Manager to lead our efforts in transforming the front office experience for healthcare providers with an AI-first approach. This critical role will be responsible for identifying, developing, and launching innovative SaaS solutions that streamline workflows, enhance efficiency, and elevate the patient journey from the very first interaction.
You will work closely with customers, engineering, design, and other stakeholders to deliver products that delight users and drive significant value for our healthcare clients.Key Responsibilities:
- Product Strategy & Vision: Collaborate with product leadership to define and articulate the product vision and strategy for driving innovation among front office staff within our healthcare SaaS platform. This includes understanding market trends, competitive landscapes, and emerging technologies.
- Customer & Market Research: Conduct in-depth user research, interviews, and data analysis to deeply understand the needs, pain points, and aspirations of front office staff (e.g., receptionists, schedulers, billing coordinators) in various healthcare settings.
- Roadmap Development: Partner with product leadership to define the product roadmap for front office innovations, prioritizing features and initiatives based on strategic impact, customer value, and technical feasibility.
- Requirements Definition: Translate complex user needs and business requirements into clear, concise, and actionable product specifications.
- Cross-Functional Leadership: Collaborate closely with engineering, design, sales, marketing, and customer success teams throughout the entire product lifecycle to ensure successful product development, launch, and adoption.
- Go-to-Market Strategy: Partner with marketing and sales to develop compelling product positioning, messaging, and go-to-market strategies that drive adoption and revenue growth.
- Go-to-Market Launch: Own product launch for strategic roadmap priorities.
- Performance Monitoring & Optimization: Define key performance indicators (KPIs) and regularly monitor product performance, identifying opportunities for improvement and optimization.
- Drive the product lifecycle from ideation through development, launch, and iteration, ensuring a smooth and timely delivery of new features.
- Maintain domain expertise by gathering user feedback, staying current with industry trends, and market demands to continuously improve the product.
- Define and prioritize Front-office platform capabilities and integrations based on customer needs and business objectives.
- Establish and maintain strong partnerships with third-party service providers to advance the front-office offerings.
- Monitor and optimize front office performance, usage analytics, and user feedback to refine the offering and user experience.
- Work closely with sales, marketing, legal, and compliance teams to ensure products meet regulatory requirements and align with go-to-market strategies.
- Engage with customers, partners, and industry experts to understand their needs and ensure that new products provide real value.
- Present product updates and vision to internal stakeholders and leadership, aligning on priorities and goals.
- Support customer-facing teams by providing technical guidance, training, and documentation to assist in product adoption.
- Define and track key performance indicators (KPIs) for product adoption, usage, and marketplace growth.
- Analyze user engagement and feedback to identify opportunities for product enhancements and new feature development.
- Conduct and participate in market research, user interviews, and competitive analysis to understand healthcare industry trends, customer needs, and pain points. Use insights to define product features, functionality, and positioning.
Required Qualifications and Preferred Skills:
- 5+ years of product management experience, with a strong track record of successfully launching and managing SaaS products, preferably within the healthcare industry.
- Deep understanding of healthcare front office operations, including patient registration, scheduling, check-in/check-out, insurance verification, and administration processes.
- Proven experience in driving innovation and developing solutions that significantly improve user workflows and efficiency.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven product decisions.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts to diverse audiences.
- Familiarity with agile development methodologies.
- Bachelor's degree in a relevant field (e.g., Business, Computer Science, Healthcare Administration)
- Experience with AI/ML applications in healthcare or front office automation
- A strong network within the healthcare IT or provider community
- Experience with user experience (UX) research and design principles. Hands-on experience working closely with engineering teams and technical stakeholders
- Strong understanding of SaaS business models and experience working with developers, third-party vendors, and partners
- Strong project management skills with the ability to prioritize, plan, and execute cross-functional initiatives
- Excellent communication and collaboration skills to work effectively across teams and with external stakeholders
- Analytical mindset with experience using data to drive decision-making
- Ability to understand complex technical concepts and explain them to non-technical stakeholders
- Proficiency in product management tools such as Jira, Trello, Confluence, or similar
Competencies to Drive Success
- Leadership: Provide focus and motivational support to achieve excellence in client satisfaction; Foster teamwork and cooperation for team unity; Manage individual and team’s performance
- Communication: Effective and concise written communication target to specific audiences; Strong verbal communication and listening skills to assure understanding and consultation across multiple stakeholders.
- Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations
- Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review
- Initiative: Engaged and proactive; Takes appropriate action with minimal oversight
- Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs
Our Perks
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First - We are Open and Honest - We are
Disciplined, Yet Flexible
We love to Solve Problems - We are Committed to Greatness - We are a High Performance TeamRaintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Life at Raintree Systems
Thrive Here & What We Value1. Remote First Technology Company | 2. Emphasis on Innovation and Continual Process Improvement | 3. Passionate about Providing Quality Customer Service and Contributing to Team Success | 4. HIPAA Compliant Work Environment Required for This Role | 5. Employee Assistance Program Available</s> | 1. Remote work/Work From Home | 2. Paid Time Off/11 Paid Holidays/YearEnd Holiday Break | 3. Health, Dental, Vision, HSA/FSA | 4. 401K with Company Match | 5. Disability & Life Insurance | 6. Employee Assistance Program | 7. Paid Parental Leave | 8. Core Values: put clients first, open and honest, disciplined yet flexible, love to solve problems, committed to greatness, high performance team</s> | 3. Health, Dental, Vision, HSA/FSA,401K with Company Match | 4. Disability & Life Insurance | 6. Paid Parental Leave | 7. We put our Clients First We are Open and Honest - We are Disciplined, Yet Flexible | 8. We love to Solve Problems We are Committed to Greatness - We are a High Performance Team</s> | Raintree Systems values its employees and aims to provide them with game-changing career-defining moments that propel them to new heights. | The company is committed to being the best place for the best people, and looks for ambitious, creative thinkers ready to make an impact. | At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. | The company aims to be a high-performance team that values discipline yet flexibility, problem-solving, and greatness. | Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | Raintree values putting clients first and being open and honest | Emphasizes discipline while remaining flexible | Loves solving problems and is committed to greatness | Values high performance teams</s> | 1. Clientcentric approach | 2. Open and honest communication | 3. Disciplined yet flexible work style | 4. Love for solving problems | 5. Committed to greatness | 6. Highperformance team culture</s> | 1. Open and honest communication | 2. Disciplined, yet flexible approach | 3. Love for solving problems | 4. Committed to greatness | 5. High performance team</s> | 2. Emphasis on using technology to solve problems | 3. Collaborative environment with stakeholders at all levels | 4. Core values include putting clients first, being open and honest, disciplined yet flexible, loving to solve problems, committed to greatness, and a highperformance team. | 5. Equal employment opportunities for all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | 1. Raintree is committed to putting clients first and providing highquality solutions tailored to their needs. | 2. The company values open and honest communication, discipline, flexibility, problemsolving, commitment to greatness, and being a high-performance team. | 3. Raintree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 4. The company offers remote work/work from home options, paid time off/11 paid holidays/yearend holiday break, health, dental, vision, HSA/FSA, 401K with Company Match, disability & life insurance, employee assistance program, and paid parental leave.</s> | 1. Raintree Systems puts its clients first and values open and honest communication. | 2. The company is disciplined yet flexible in its approach to problemsolving. | 3. Raintree loves to solve problems and is committed to greatness. | 4. The company fosters a highperformance team culture.</s> | 3. Commitment to Solving Problems | 4. High Performance Team | 5. Equal Employment Opportunities for All Employees and Applicants</s> | Raintree Systems values its employees and provides equal employment opportunities to all employees and applicants for employment. | The company is committed to being the best place for the best people, and aims to create a collaborative environment where ideas drive real change and growth is limitless. | Raintree Systems offers remote work options and paid time off/11 paid holidays/year-end holiday break. | The company provides health, dental, vision, HSA/FSA, 401K with Company Match, disability & life insurance, employee assistance program, and paid parental leave.</s> | 1. Raintree Systems is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 2. Raintree Systems values teamwork and cooperation for team unity and provides focus and motivational support to achieve excellence in client satisfaction. | 3. Raintree Systems is committed to solving complex problems and providing meaningful analyses through verbal and written presentations. | 4. Raintree Systems fosters a highperformance team that is passionate about shaping the future of therapy technology while advancing careers alongside dedicated professionals who are as committed to success as employees are.</s> | 1. Raintree is committed to putting clients first and providing awardwinning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence. | 2. The company values open and honest communication, discipline, flexibility, problemsolving, commitment to greatness, and high performance. | 2. The company is disciplined yet flexible and loves to solve problems. | 3. They are committed to greatness and strive to be a highperformance team. | 4. Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 5. The company offers remote work/work from home options for eligible employees.</s> | 1. Collaborative team environment with opportunities for growth | 2. Tightknit team with team events | 3. Modern development practices and a continuous learning culture with an individual development plan and career guidance | 4. Competitive compensation and benefits package | 5. Paid bonus vacation during Christmas week | 6. Stebby for the health and sports bonus | 7. Keep full salary when on military exercises | 8. Beautiful office space in Tartu with flexible work arrangements | 9. Dedicated mentorship and ongoing support from senior engineers to ensure you thrive from day one</s> | 1. We put our Clients First We are Open and Honest - We are Disciplined, Yet Flexible | 2. We love to Solve Problems We are Committed to Greatness - We are a High Performance Team</s> | 1. Innovation: Dive into the world of Medical SaaS with the industryleading Therapy EMR. | 2. Impact: Be at the forefront, shaping the future of healthcare by driving transformative business solutions. | 3. Career Advancement: Seize the unique opportunity to fasttrack from foundational skills to a closing role in a dynamic convergence of tech and healthcare. | 4. Competencies for Success: Exceptional verbal, listening, and written communication skills. Analytical problemsolving skills. Accountable ownership of responsibilities and outcomes. Relationship-building skills. Strong customer focus prioritizing client success at all times.</s> | 8. HIPAA Compliant Environment | 9. Controlled and Dedicated Workspace Required to be Successful</s> | 3. Selfmotivated individuals encouraged to take on new challenges and motivate teams in fostering solutions to the hurdles they face. | 4. Ownership for what we do, whether supporting IT infrastructure, IT Applications, or developing new technology inhouse. | 5. Passionate about providing quality customer service and contributing to team success.</s> | Raintree Systems values its employees and aims to be the best place for the best people. They are committed to their success as much as they are. | The company encourages creativity and innovation in its employees, providing opportunities for career-defining moments that propel them to new heights. | Raintree Systems is dedicated to shaping the future of therapy technology while advancing careers alongside other professionals who are equally committed to success. | They prioritize continuous learning and improvement, with a mindset of always striving to be better. This includes being open and honest in all interactions, disciplined yet flexible, and committed to greatness.</s> | 1. Raintree Systems aims to be the best place for the best people. | 2. They are looking for ambitious, creative thinkers ready to make an impact. | 3. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. | 4. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. | 5. They aim to foster effective communication and collaboration across departments to ensure smooth execution of product development and delivery.</s> | 2. Mostly work on greenfield projects | 3. Tightknit team with team events | 4. Modern development practices and a continuous learning culture with an individual development plan and career guidance | 5. Competitive compensation and benefits package | 6. Paid bonus vacation during Christmas week | 7. Stebby for the health and sports bonus | 8. Keep full salary when on military exercises | 9. Beautiful office space in Tartu with flexible work arrangements</s>
