Description
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems.
We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission
We are looking for an Integration Specialist to temporary join our fast-growing team. You will manage new implementations or enhancements of Nuvei's quickly growing portfolio of merchants. The Integration Specialist will participate in all phases of the account configuration, testing, implementation process and troubleshoot problems with client integrations into our platform. In addition, the Integration Specialist will internally assist the business operations teams in technical leadership for the client's technical journey with Nuvei and liaison to our technology, platform ecosystem, products, and services. Responsibilities:
- A key technical leader who knows payments, especially in implementation technologies, and integration frameworks and can define, design, and implement our platform's different integration methods using sophisticated techniques.
- Coordinate integration project timelines, tasks, and development efforts with both the internal engineering team and commercial teams to manage implementation projects and ensure we keep customers on plan and on schedule.
- Understanding the supply chain and its technical implications for a client or a partner, within our turbulent ecosystem through innovation, service application, and product delivery.
- Matrix managing implementation per required solution and supporting client needs for complex configuration, customization, and implementations to our high-level tier prospects and partners.
- Establish operational service excellence through the identification of issues, troubleshooting, and execution of technical fixes to improve efficiency, remove obstacles, or create optimal processes and approaches to the business, understanding the payment transaction workflow.
- Highly skilled at applying consultative methodologies and solving integration pain points, while delivering white-gloved service to our clients and partners.
- Provide system configuration support based on changing business needs.
- Provide excellent customer service (white-gloved) through active listening on every interaction while adjusting support approach to accommodate client needs.
- Support 24/7 team activities to generate timely solutions to tickets escalated to this level.
- Comply with performance and quality indicators defined by the organization.
- Participate in sessions with suppliers, customers, and the team to establish checkpoints activities, communication channel, SLA's according to local/global market needs.
- Attend and manage support cases that require local market knowledge and technical/functional knowledge of the platform.
- Identify opportunities for improvement and be creative with a focus on the automation of support activities.
Requirements
- 1+ years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least 1 years of experience as a Sales Engineer / Solution manager
- 1+ years of experience within the payment's industry
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, SDKs, etc.)
- Working knowledge of web integration including iframes, SDK, APIs, and other SaaS technologies
- Knowledge of databases and SQL
- Creative thinker and experienced at understanding potential pain points
- Ability to work in a fast-paced, deadline-driven start-up environment.
- Experience and/or understanding of e-commerce platforms such as VTEX, Magento, and Woocommerce, to support troubleshooting analysis.
- Intermediate Excel proficiency.
- English communication
Temporary position (maternity leave)
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
