About Teambridge:
More than 60% of workers in the US (and 70% of workers in the world) are paid hourly, and the businesses that employ them each have their own unique processes and workflows when it comes to managing their workforce. Unfortunately, the workforce management tools that have historically been available to them are some combination of rigid, outdated, or not built for an on-the-go workforce.Teambridge is the world’s first flexible workforce management platform–it’s fully composable and built mobile-first, making it easy for companies to mold Teambridge to the unique shape of their business.
Teambridge is powered by modular, no-code blocks that can be combined to automate any task or process that comes with managing a large workforce, such as hiring and onboarding, or time tracking and scheduling.With a $28M Series B raised in 2024, Teambridge is funded by General Catalyst, Mayfield and industry leading angel investors as we build flexible, efficient, and intuitive solutions for complex workforce challenges. Based in San Francisco, Teambridge is committed to redefining the industries we partner with.
Responsibilities
- Lead customer onboarding projects from kickoff to go-live, ensuring timelines, deliverables, and technical requirements are met.
- Become a subject matter expert on the Teambridge platform to provide hands-on guidance through integration, configuration, and deployment.
- Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to ensure customer goals are aligned with product capabilities.
- Develop and execute implementation plans based on customer needs and organizational workflows, helping them transition from legacy systems or manual processes.
- Manage multiple onboarding projects concurrently, maintaining communication, documentation, and stakeholder alignment throughout.
- Train customer teams (technical and non-technical) on best practices and platform usage to ensure early and effective adoption.
- Identify potential roadblocks and proactively problem-solve to ensure smooth implementation.
- Capture feedback from onboarding engagements to inform continuous improvements in product, support, and implementation processes.
Qualifications
- 1–3 years of experience in software implementation, technical onboarding, or project management in a SaaS or tech-driven environment.
- Familiarity with technical concepts such as APIs, integrations, and platform configurations—able to translate customer needs into platform solutions.
- Exceptional communication skills and confidence working with both technical stakeholders and business users.
- Proven ability to manage projects, set expectations, and deliver results under tight timelines.
- Strong organizational skills with a detail-oriented mindset and the ability to manage several implementations simultaneously.
- A proactive and adaptable approach to navigating client needs, platform capabilities, and internal workflows.
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field preferred.
Bonus Points
- Experience working with blue-collar workforce management or scheduling solutions.
- Familiarity with composable or low-code platforms.
- Previous exposure to early-stage implementation frameworks or playbooks in a startup or high-growth company.
