Who We Are
GoodShip is the first all-in-one platform for freight orchestration and procurement. Our innovative software helps shippers optimize their truckload freight spend and service outcomes while enhancing collaboration among internal teams and carrier partners.The US domestic truckload freight market is massive – the industry generated revenues of $941 billion across 11.46 billion tons of product shipped in 2022. Our technology is optimizing freight outcomes for our customers, a rapidly growing roster which includes some of the industry’s largest and most recognizable shippers.
Our software automates previously tedious and resource-intensive tasks, and unites disparate data sources to provide a holistic view of network performance. We provide shippers with best-in-class intelligence, a purpose-built procurement workflow, and the tools to collaborate more effectively and initiate corrective action directly within the GoodShip platform.We’re backed by A-list venture firms and founders of industry-leading FreightTech companies, and were recently recognized in the FreightWaves FreightTech 25 and the BCV x Headline Vertical SaaS 50. With strong traction and ample financial backing, we’re seeking an exceptional Implementation Manager to help turn prospects into believers and new customers into champions.
About the Role
As an Implementation Manager on the Sales team, you’ll be the technical architect at the critical intersection of sales and customer success. You’ll partner closely with Account Executives during the sales cycle to design tailored technical solutions, lead high-impact proof-of-concepts, and ensure a seamless transition from closed-won to successful implementation.This is a high-ownership role that combines technical execution, storytelling, and real-world impact. You’ll report directly to the Senior Manager of Implementations and collaborate across teams to bring clarity to complexity—using data, empathy, and urgency to help shippers unlock the full value of the GoodShip platform.
You Will
Drive Sales Velocity Through Technical Excellence
- Act as the technical lead in enterprise sales cycles, articulating GoodShip’s value through data and solution design
- Lead tailored proof-of-concept (POC) implementations that demonstrate value and accelerate deal closure
- Build technical solution designs aligned with prospect goals, and present them with confidence and clarity
- Serve as the trusted advisor to prospects—helping them visualize their ideal future state with GoodShip
Own Pre-to-Post Sales Continuity
- Manage handoffs from sales to implementation, ensuring zero momentum loss post-close
- Translate pre-sale technical discovery into post-sale implementation roadmaps
- Retain ownership of strategic accounts through onboarding to ensure value delivery
- Develop reusable demo environments and POC frameworks that reduce friction in the sales cycle
Translate Complexity Into Confidence
- Transform messy prospect data into polished platform use cases during POCs
- Perform rapid root-cause analysis to overcome technical objections
- Implement data validation processes to showcase platform strength and reliability
- Document technical requirements during sales to ensure successful downstream implementation
The Ideal Candidate
- Brings 4+ years of experience in technical implementation, solutions engineering, or pre-sales consulting in B2B SaaS
- Has exposure to post-sale delivery and technical scoping in customer-facing roles
- Deep understanding of freight operations and data flows within the transportation industry
- Equally comfortable writing SQL, building dashboards, and helping close a complex deal
- Advanced Excel skills and the ability to build compelling business cases on the fly
- Clear and confident communicator with strong presentation skills—able to speak both technically and commercially
- Operates with urgency, precision, and attention to detail in high-stakes sales environments
Minimum Qualifications
- 3+ years in pre-sales engineering, solutions consulting, or technical implementation at a SaaS company
- Proficiency in SQL and Excel; comfortable demoing live in front of customers
- Experience with relational databases and cloud platforms (e.g. AWS, GCP)
- Strong project management skills; able to manage multiple concurrent sales and onboarding efforts
- Excellent written and verbal communication skills, with executive presence
- Transportation or logistics experience strongly preferred
- Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field (or equivalent experience)
Benefits
- Competitive salary and meaningful equity in GoodShip
- 100% employer-paid health benefits
- Unlimited PTO
- Winter break during the December holidays
- Fully remote work environment
- Destination team off-sites
