Client Renewal Specialist
Location: Remote (Designated States)
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA.
Department: Client Success Reports To: VP of Client Success At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are.
At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.The Client Renewal Specialist is responsible for ensuring existing clients renew their contracts, often negotiating terms and managing the renewal process from start to finish, while also potentially identifying opportunities to upsell or cross-sell. This is a quota-carrying position with the responsibility to drive annualized revenue across the product lines offered by Raintree, including but not limited to EHR/PM Software, SaaS offerings, Revenue Cycle Management (RCM), and third-party partner products. Duties and Responsibilities
- Contract Renewals: Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates. Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing. Establish a framework and process to track, manage, and maximize renewal contracts.
- Client Communication: Maintain regular communication with clients throughout the renewal process, including contacting and follow-up with customers and partners to ensure a seamless experience. Address any concerns or questions they may have and provide information on the benefits of renewal.
- Customer Retention: Work to retain existing customers by building and maintaining strong relationships. Identify opportunities for upselling or cross-selling additional products or services.
- Data Analysis: Analyze customer usage patterns, satisfaction levels, and other relevant data to identify potential risks or opportunities for renewal. Use this data to create strategies for improving customer retention.
- Negotiation: Skillfully negotiate terms, pricing, and contract details with clients to ensure a win-win situation for both the company and the customer.
- Documentation: Maintain accurate and up-to-date records of all client interactions and contract details, including Terms & Conditions, and renewal processes. Ensure that all documentation complies with company policies and industry regulations.
- Collaboration: Work closely with sales, marketing, and customer support teams to gather information, address customer concerns, and streamline the renewal process.
- Forecasting & Reporting: Provide accurate forecasting, and generate reports on renewal metrics, including renewal rates, and customer satisfaction scores. Present findings to management to inform decision-making and strategy development.
- Customer Education: Educate clients on the value of continuing their relationship with the company, highlighting any new features, benefits, or improvements that have been made since their initial contract.
- Travel: Travel within assigned territory and/or for industry events
Position Proficiencies and Requirements
- Bachelor's degree or relevant work experience in a similar role
- At least four years of documented success in selling SaaS with contract negotiation experience
- Demonstrated success in achieving sales targets and quotas
- General computer proficiency, including working knowledge of Google Suite, Microsoft Office Applications (Word, PowerPoint, Excel, etc.) and Salesforce.com
- Well-developed verbal, listening, and phone communication skills
- Good written communication skills with the ability to write routine correspondence
- Remote Office with travel up to 25%
Competencies to Drive Success
- Accountable
- Demonstrates relationship-building skills both internally and externally
- Strong organizational skills and ability to execute manual detailed tasks
- Strong customer service focus and commitment
- Ability to establish and maintain effective working relationships within the team
- Ability to work well with diverse personalities
- Tactful, mature, and flexible
Our Perks
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First - We are Open and Honest - We are
Disciplined, Yet Flexible
We love to Solve Problems - We are Committed to Greatness - We are a High Performance TeamRaintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Life at Raintree Systems
Thrive Here & What We Value1. Remote First Technology Company | 2. Emphasis on Innovation and Continual Process Improvement | 3. Passionate about Providing Quality Customer Service and Contributing to Team Success | 4. HIPAA Compliant Work Environment Required for This Role | 5. Employee Assistance Program Available</s> | 1. Remote work/Work From Home | 2. Paid Time Off/11 Paid Holidays/YearEnd Holiday Break | 3. Health, Dental, Vision, HSA/FSA | 4. 401K with Company Match | 5. Disability & Life Insurance | 6. Employee Assistance Program | 7. Paid Parental Leave | 8. Core Values: put clients first, open and honest, disciplined yet flexible, love to solve problems, committed to greatness, high performance team</s> | 3. Health, Dental, Vision, HSA/FSA,401K with Company Match | 4. Disability & Life Insurance | 6. Paid Parental Leave | 7. We put our Clients First We are Open and Honest - We are Disciplined, Yet Flexible | 8. We love to Solve Problems We are Committed to Greatness - We are a High Performance Team</s> | Raintree Systems values its employees and aims to provide them with game-changing career-defining moments that propel them to new heights. | The company is committed to being the best place for the best people, and looks for ambitious, creative thinkers ready to make an impact. | At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. | The company aims to be a high-performance team that values discipline yet flexibility, problem-solving, and greatness. | Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | Raintree values putting clients first and being open and honest | Emphasizes discipline while remaining flexible | Loves solving problems and is committed to greatness | Values high performance teams</s> | 1. Clientcentric approach | 2. Open and honest communication | 3. Disciplined yet flexible work style | 4. Love for solving problems | 5. Committed to greatness | 6. Highperformance team culture</s> | 1. Open and honest communication | 2. Disciplined, yet flexible approach | 3. Love for solving problems | 4. Committed to greatness | 5. High performance team</s> | 2. Emphasis on using technology to solve problems | 3. Collaborative environment with stakeholders at all levels | 4. Core values include putting clients first, being open and honest, disciplined yet flexible, loving to solve problems, committed to greatness, and a highperformance team. | 5. Equal employment opportunities for all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</s> | 1. Raintree is committed to putting clients first and providing highquality solutions tailored to their needs. | 2. The company values open and honest communication, discipline, flexibility, problemsolving, commitment to greatness, and being a high-performance team. | 3. Raintree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 4. The company offers remote work/work from home options, paid time off/11 paid holidays/yearend holiday break, health, dental, vision, HSA/FSA, 401K with Company Match, disability & life insurance, employee assistance program, and paid parental leave.</s> | 1. Raintree Systems puts its clients first and values open and honest communication. | 2. The company is disciplined yet flexible in its approach to problemsolving. | 3. Raintree loves to solve problems and is committed to greatness. | 4. The company fosters a highperformance team culture.</s> | 3. Commitment to Solving Problems | 4. High Performance Team | 5. Equal Employment Opportunities for All Employees and Applicants</s> | Raintree Systems values its employees and provides equal employment opportunities to all employees and applicants for employment. | The company is committed to being the best place for the best people, and aims to create a collaborative environment where ideas drive real change and growth is limitless. | Raintree Systems offers remote work options and paid time off/11 paid holidays/year-end holiday break. | The company provides health, dental, vision, HSA/FSA, 401K with Company Match, disability & life insurance, employee assistance program, and paid parental leave.</s> | 1. Raintree Systems is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 2. Raintree Systems values teamwork and cooperation for team unity and provides focus and motivational support to achieve excellence in client satisfaction. | 3. Raintree Systems is committed to solving complex problems and providing meaningful analyses through verbal and written presentations. | 4. Raintree Systems fosters a highperformance team that is passionate about shaping the future of therapy technology while advancing careers alongside dedicated professionals who are as committed to success as employees are.</s> | 1. Raintree is committed to putting clients first and providing awardwinning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence. | 2. The company values open and honest communication, discipline, flexibility, problemsolving, commitment to greatness, and high performance. | 2. The company is disciplined yet flexible and loves to solve problems. | 3. They are committed to greatness and strive to be a highperformance team. | 4. Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. | 5. The company offers remote work/work from home options for eligible employees.</s> | 1. Collaborative team environment with opportunities for growth | 2. Tightknit team with team events | 3. Modern development practices and a continuous learning culture with an individual development plan and career guidance | 4. Competitive compensation and benefits package | 5. Paid bonus vacation during Christmas week | 6. Stebby for the health and sports bonus | 7. Keep full salary when on military exercises | 8. Beautiful office space in Tartu with flexible work arrangements | 9. Dedicated mentorship and ongoing support from senior engineers to ensure you thrive from day one</s> | 1. We put our Clients First We are Open and Honest - We are Disciplined, Yet Flexible | 2. We love to Solve Problems We are Committed to Greatness - We are a High Performance Team</s> | 1. Innovation: Dive into the world of Medical SaaS with the industryleading Therapy EMR. | 2. Impact: Be at the forefront, shaping the future of healthcare by driving transformative business solutions. | 3. Career Advancement: Seize the unique opportunity to fasttrack from foundational skills to a closing role in a dynamic convergence of tech and healthcare. | 4. Competencies for Success: Exceptional verbal, listening, and written communication skills. Analytical problemsolving skills. Accountable ownership of responsibilities and outcomes. Relationship-building skills. Strong customer focus prioritizing client success at all times.</s> | 8. HIPAA Compliant Environment | 9. Controlled and Dedicated Workspace Required to be Successful</s> | 3. Selfmotivated individuals encouraged to take on new challenges and motivate teams in fostering solutions to the hurdles they face. | 4. Ownership for what we do, whether supporting IT infrastructure, IT Applications, or developing new technology inhouse. | 5. Passionate about providing quality customer service and contributing to team success.</s> | Raintree Systems values its employees and aims to be the best place for the best people. They are committed to their success as much as they are. | The company encourages creativity and innovation in its employees, providing opportunities for career-defining moments that propel them to new heights. | Raintree Systems is dedicated to shaping the future of therapy technology while advancing careers alongside other professionals who are equally committed to success. | They prioritize continuous learning and improvement, with a mindset of always striving to be better. This includes being open and honest in all interactions, disciplined yet flexible, and committed to greatness.</s> | 1. Raintree Systems aims to be the best place for the best people. | 2. They are looking for ambitious, creative thinkers ready to make an impact. | 3. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. | 4. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. | 5. They aim to foster effective communication and collaboration across departments to ensure smooth execution of product development and delivery.</s> | 2. Mostly work on greenfield projects | 3. Tightknit team with team events | 4. Modern development practices and a continuous learning culture with an individual development plan and career guidance | 5. Competitive compensation and benefits package | 6. Paid bonus vacation during Christmas week | 7. Stebby for the health and sports bonus | 8. Keep full salary when on military exercises | 9. Beautiful office space in Tartu with flexible work arrangements</s> | 2. Paid Time Off/11, Paid Holidays/YearEnd Holiday Break | 8. Core Values: Putting Clients First, Open and Honest, Disciplined Yet Flexible, Solving Problems, Committed to Greatness, High Performance Team</s>
