About Ramp
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies.
The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission. We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco office. In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows. You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work. This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on.
What You’ll Do
- Serve as the primary IT contact for our San Francisco office, providing in-person support 5 days/week, while also contributing to company-wide support through our centralized IT help channel
- Troubleshoot and resolve a wide range of technical issues across macOS and Windows devices, SaaS platforms, networking, and AV systems
- Manage and improve local infrastructure, including WiFi, printers, conferencing gear, and other site-specific systems
- Lead onsite IT onboarding for new hires, ensuring a smooth and consistent Ramp experience from day one
- Identify opportunities to automate repetitive workflows using the tools at your disposal, including AI-powered solutions
- Create and maintain technical documentation for internal IT systems and employee-facing resources
- Collaborate cross-functionally with Security, People, and Workplace teams to improve the employee experience
- Own local hardware inventory, office setups, and device lifecycle management
- Support Facilities-related tasks on an as-needed basis, such as coordinating with building management, overseeing onsite vendors, or assisting with infrastructure-related work
What You Need
- 3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
- Deep familiarity with SaaS tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (especially Jamf)
- Solid understanding of identity and access management concepts, including SSO and SAML
- Strong troubleshooting skills across macOS and Windows environments
- Clear communication, attention to detail, and a self-starter mindset
- Comfortable navigating ambiguity and taking initiative to solve problems independently
Nice-to-Haves
- Experience in a high-growth or distributed startup environment
- Familiarity with basic scripting or automation tooling
- Okta Certified Professional or other relevant certifications
Benefits (for U.S.-based full-time employees)
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy NoticeCompensation Range: $95.2K - $130.9K
