Do you enjoy working on a close-knit, supportive team? Are you service-minded and driven by the need to provide outstanding customer support? If you have strong attention to detail with the ability to quickly assess and solve problems, then you may be the person we’re seeking to join our Technical Services team!
What you'll be doing...
The Operations Support Associate is a key member of the operations and technical support teams. In this role, you will support data management, provide client support and reporting, and resolve technical problems. This position requires a customer service focus, strong computer skills, attention to detail, and the ability to work under pressure with tight deadlines, while possessing a positive and professional attitude.
- Provide first level support by responding to calls/emails to resolve technical issues
- Gather and organize data regarding technical issues
- Send notifications and updates via internal ticketing system
- Serve as primary back-up to Operations Coordinator/Scheduler for lines of business
- Maintain quality service by enforcing organization and department standards
- Review/assist in reporting and printing system setups and maintenance
- Maintain security and protect client and employee information, company assets and property
- Perform off-hour support when needed and necessary
- Maintain workstation hardware, including imaging and redeploying
This position is scheduled to work 100% on-site in our Seattle office (Eastlake).
Who you are...
- Educated. Bachelor’s degree or equivalent work experience in technical support
- Experienced. Experience in helpdesk support, batch file editing and reading files and system output
- Knowledgeable. Familiar with Windows file systems and navigating network file systems
- Team Player. Work independently and as a productive and contributing member of a team
- Meticulous. Strong attention to detail with ability to quickly assess and analyze problems
- Adaptable. Ability to learn and adapt to change quickly and work in a fast-paced environment
- Service Minded. You deliver customer support like you expect to receive it: with excellence
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)
If hired, you can expect...
- Hourly rate range of $23.20 - $31.40 per hour (dependent upon experience & qualifications)
- Medical, dental (w/orthodontia), vision, Rx benefits, disability & life insurance
- Optional benefits: health flex spending, dependent care assistance & pet insurance
- Generous 401(k) plan with employer base contribution and match
- Paid vacation (10 days), sick leave (10 days) and holidays (10 days)
- Collaborative team environment
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact Human Resources at HR@nwadmin.com to request accommodation.Northwest Administrators Inc. | Privacy Policy (nwadmin.com)
